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How to read the data in adobe e-sign pdf file

Hi,

 

I have some pdf files that are Adobe e-signed. I wanna to read the data, such as approval date. However, I found that AI builder cannot read it. 

 

Do u have any suggestion? 

6 REPLIES 6
Antrod
Power Apps
Power Apps

Hi @sfyy1920031 ,

 

There's indeed a chance that e-signed documents aren't supported.

Do you have a screenshot of your error so we can further investigate? Can you also tell us at which moment exactly you get an error?

 

Thanks

Thanks for the reply. 

 

Actually you know, the e-sign file shall have the approver name and sign date shown. However, when I upload the file to AI model and tried to tag the fields, I found that the words showed as white in color. I still can tag it, but it is white in color under a white paper. Somethings like this as below. 

 

sfyy1920031_0-1659706820828.png

 

Antrod
Power Apps
Power Apps

Hi @sfyy1920031 ,

 

If you didn't manage to mitigate the issue yet, can you share a document with our support team? The email is aihelpen@microsoft.com

 

Also, something you can try in the meantime would be to print the PDF document into a new PDF file and see with this new PDF file if you still have the issue.

 

Thanks

Hello sfyy1920031, We've rolled out a fix for these types of documents last week. Please do let us know if it's working for you or if there remaining issues.

Thanks again for your feedback. It's helped make the product better!

TAutomate
Frequent Visitor

Hello antoinec,

Came across this thread looking for help processing an adobe sign pdf with AI builder.

TAutomate_1-1664486258462.png

 

 

My model has 8 fields to extract and use as dynamic content in flow. In the flow UI I mapped the process based on extracted information such as Department/ Asset location / Budget / etc. 

I notice in flow checker that the raw output of my AI model is excluding 1 Field..... Asset Location

 

 

TAutomate_2-1664486440287.png



Also note I can use the dynamic content of this Field in my flow however the condition will always evaluate to False, because Asset location is missing from AI builder output. 

Interesting. Would you be able to share a sample document to with aihelpen@microsoft.com so we can look into it?

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