Creating a Planner Task from an email sent to Gmail

[david-ambimi]

Hi Everyone!

I'm trying to create an automation flow with the following criteria:
1) When an email is received in a Gmail inbox, a task is created in planner (I'm creating something similar to a ticketing system).

2) The body of the email is pulled into the task description within planner.

I have achieved 1), but I'm struggling with 2). Screenshot below. I wasn't able to associate a shared outlook account within power automate so went the route of gmail. I can successfully take the subject line of the email to create the title of the task, but fall down when it comes to the description (compatibility issue).

Does anyone have any experience with this or could point me in the right direction please? Thanks!

[MarvinBangert]

Hi @david-ambimi 

The yellow banner on top shows that your company is using Data Loss Prevention Policies within Power Platform Admin Center to prevent using connectors in one flow, which shouldn't be in the same flow (like Gmail and Planner) to prevent data loss. That is something you would need to discuss with your Administrator, so they are changing the policy.

If you are the Administrator, do the following:

- Open: http://aka.ms/ppac

- Select Policies - Data policies

You should see at least one policy. Edit the one that is affecting you (like that is assigned to your environment your flow is in)

- Bring the Gmail and Planner connector into the same group (Business or Non-business). Probably one of them is currently in a different group (like Planner is in "Business" and Gmail in "Non-business").

- Save the changes.

Does this help you? Otherwise please give me some more information.

Best regards
Marvin

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[david-ambimi]

Thanks Marvin! It was a great idea but sadly it didn't seem to be the issue my end (our IT admin checked). In the end I solved it by going back to my IT department and requesting some help with a new dedicated email address in Outlook and worked around it that way. Thanks for taking the time to respond!