Error - Request to XRM API failed with error: 'The cache request to find a system user failed with status code '429' and message: 'Message: Combined execution time of

[m_help]

Hi - i'm getting the below error for microsoft flow approval workflow. There are not many flows running at once. When I check the status - it still says running, but hasn't sent the approval request to the next level. Any help? 

Request to XRM API failed with error: 'The cache request to find a system user failed with status code '429' and message: 'Message: Combined execution time of incoming requests exceeded limit of 1200000 milliseconds over time window of 300 seconds. Decrease number of concurrent requests or reduce the duration of requests and try again later. Code: 0x80072321 InnerError: Type: Microsoft.Crm.Extensibility.Throttling.ThrottlingTimeExceededException`1[[Microsoft.Crm.Extensibility.ODataV4.Throttling.ThrottleKey, Microsoft.Crm.Extensibility, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]] Message: Combined execution time of incoming requests exceeded limit of 1200000 milliseconds over time window of 300 seconds. Decrease number of concurrent requests or reduce the duration of requests and try again later. StackTrace: at Microsoft.Crm.Extensibility.ODataV4.Throttling.ODataThrottlingHandler.<ThrottleTimeAndBurstRequestAsync>d__10.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Crm.Extensibility.ODataV4.Throttling.ODataThrottlingHandler.<ThrottleRequestAsync>d__9.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Crm.Extensibility.ODataV4.Throttling.ODataThrottlingHandler.<>c__DisplayClass8_0.<<SendAsync>b__0>d.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Microsoft.Crm.Extensibility.ODataV4.Throttling.ODataThrottlingHandler.<SendAsync>d__8.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.HttpServer.<SendAsync>d__0.MoveNext() InternalException: '.'.

[v-alzhan-msft]

Hi @m_help ,

Could you please share a screenshot of your flow so we could better understand your issue?

Have you entered a system user email in the approver field? the error message told that the catch request to find a system user failed.

Best Regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[m_help]

Hi - yes a system email address is entered into the form and this is pulled for the approval. The error does not come it in the flow. It comes up in the Action Item > Approvals section when i am trying to review what requests have been submitted.

The flow has not failed, it is still "running".

[v-alzhan-msft]

Hi @m_help ,

Could you please share a screenshot of the configuration of the flow?

Best Regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[m_help]

[v-alzhan-msft · Accepted solution]

Hi @m_help ,

The issue is caused by the system email address, I suggest that you could replace it with another email address.

Best Regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[m_help]

flow has worked with this email address before, so i'm not sure why it wouldn't work now. Any other suggestions?

[v-alzhan-msft]

Hi @m_help ,

Does your issue still exists?

Best Regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[SamuelBenjamin]

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