Getting Survey Responses from Customer Voice

[TFalconer]

Hello, 

Since Forms Pro has been now moved to Dynamics365 Customer Voice, I cannot make a flow that pulls responses the same way that I used to, now instead of using the forms connector, it looks like we have to go through CDS.

Right now I have my flow set up to trigger if a new record is created in the entity for Customer Voice Survey Response. Now I need to find out how to pull in the survey responses into my flow (but without using the usual get Form response action), does anybody have any experience with this?

Thanks,

[artivo]

Is there a solution for this in place ? I have so many surveys in d365cv and all of them stopped triggering PA flows. It's super frustrating.

[cbulmer]

I am not an expert, but I can explain what I did to resolve this issue for my use case. I am sure it could be iterated on for better results or better expression use.

I subscribed to the premium power automate connector and used the Dataverse trigger “When a Row is Added, Modified or Deleted.” Vs the original forms connector.

I then used the “Get Response Details” with the expression triggerBody()?['msfp_sourceresponseidentifier']

This allowed me to reference the form data the same as we previously did.

The only remaining problem was we had multiple projects in that database, so it would trigger on every submission, to resolve that I went back to the data verse connector “When a Row is Added, Modified or Deleted” and went to “settings” and at the bottom I used the trigger condition : @equals(triggerBody()?['msfp_sourcesurveyidentifier'],'SURVEYID') (so the trigger would only work on the specific survey submission)

References : Solved: Microsoft Forms connector (when used via customer ... - Power Platform Community

Triggering Power Automate For A Specific Survey - Megan V. Walker (meganvwalker.com)