cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Anonymous
Not applicable

Office 365 User Search Issue. Body Returns []

Hi.

 

In relation to the 'Search for Office 365 User' function within Flow, I've seen a number of people say that "If an employee is not in AD, the response is Body: []".

 

However I'm finding that the response body for one particular flow / user is [] even though they are in AD. And I'm wondering if anyone knows why this might be? This was brought to light yesterday and so I checked the users AD object and saw that - while it existed and was active - it had some field data missing (Job Title, Department etc) so my go-to thought was that this was the reason Flow struggled to identify him as a user. However I put data into those fields yesterday, and today the user still does not receive the emails from flow that they should, and the body is still [] .

Note that the exact same flow works for dozens of other people, so the I know the flow works.


Is anyone able to explain this or suggest any fix at all?

1 ACCEPTED SOLUTION

Accepted Solutions

HI @Anonymous ,

 

As @edgonzales mentioned, try and verify if the value of both the output from SharePoint and of the Dynamic content you are using is the intended one.

 

It could be that the calculation of the Display Name for those specific users is not being processed correctly resulting in an incorrect output from SharePoint, or the Dynamic Value itself is not referencing correctly the output from SharePoint, which is giving you misleading results.

 

Additionally, verify if the Display Name does not contain any special characters or blank spaces that are not supposed to appear, which could lead to incorrect matching with Azure AD.

 

 

Let me know if this helped!

 

Regards,

Ricardo

View solution in original post

6 REPLIES 6
edgonzales
Most Valuable Professional
Most Valuable Professional

@Anonymous 

Hi there.  How is the AD being searched?  For an eMail address or something else?  Can we see the flow and maybe what the outputs look like in the previous step?  That might help figure things out.


Thanks!

-Ed

 

 

Anonymous
Not applicable

Hi @edgonzales and thanks for the response.

 

So the Search for User object within the flow references the Payroll Officer value in a particular SharePoint list, which itself is a lookup field referencing the Display Name field of the Payroll Officer SharePoint list, which is calculated from the First Name and Last Name columns within that same list.

 

This is how it was set up in the beginning, which admittedly isn’t perfect considering the fact that the user lookup is not referencing any unique identifiers such as email or ID. However, it worked all through the setup and testing phases and it works for everyone else in the business even now. It simply doesn’t work for one or two users. For those users, the body of the flow object returns [] rather than information on the user. I know we can update the flow to search on more unique identifiers, but I’m wondering how and why this issue happens for 1% of users yet is fine for the rest. Note there is no conflict or issue or duplication in the naming of the users on the list or in AD; their name is correct.

 

1.png2.png
3.png

Ah, ok.  I think I get it.

So when you look at past runs, Is there data being passed from the SharePoint list to the O365 step?  Check for output on the SP action, and then match that up to input on the O365 action.  My guess is that there is a hole somewhere.

 

-Ed-

HI @Anonymous ,

 

As @edgonzales mentioned, try and verify if the value of both the output from SharePoint and of the Dynamic content you are using is the intended one.

 

It could be that the calculation of the Display Name for those specific users is not being processed correctly resulting in an incorrect output from SharePoint, or the Dynamic Value itself is not referencing correctly the output from SharePoint, which is giving you misleading results.

 

Additionally, verify if the Display Name does not contain any special characters or blank spaces that are not supposed to appear, which could lead to incorrect matching with Azure AD.

 

 

Let me know if this helped!

 

Regards,

Ricardo

dgs4644
Regular Visitor

This is not solved.  This is also a problem for me.

kyleb350
Frequent Visitor

Hi @dgs4644, I think the forum sets the topic to solved after a certain number of days.

 

I'm having this issue as well when using the Search Users (V2) action. In my flow, I loop through the employee names of my company (<100) and am trying to populate their User Principal Names into a spreadsheet. The only one of the group that it is working for is our one IT Admin, so I suspect there is some field or setting that he's populated that needs to be there for everyone else's to work. If I discover it, I will update here.

Helpful resources

Announcements

Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members,   We'd like to let you know of an upcoming change to the community platform: starting July 16th, the platform will transition to a READ ONLY mode until July 22nd.   During this period, members will not be able to Kudo, Comment, or Reply to any posts.   On July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities.   What to Expect in the New Community: A more unified experience where all products, including Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community Blogs that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Summer of Solutions | Week 4 Results | Winners will be posted on July 24th

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Community MembersNumber SolutionsSuper UsersNumber Solutions Deenuji 9 @NathanAlvares24  17 @Anil_g  7 @ManishSolanki  13 @eetuRobo  5 @David_MA  10 @VishnuReddy1997  5 @SpongYe  9JhonatanOB19932 (tie) @Nived_Nambiar  8 @maltie  2 (tie)   @PA-Noob  2 (tie)   @LukeMcG  2 (tie)   @tgut03  2 (tie)       Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 2: Community MembersSolutionsSuper UsersSolutionsPower Automate  @Deenuji  12@ManishSolanki 19 @Anil_g  10 @NathanAlvares24  17 @VishnuReddy1997  6 @Expiscornovus  10 @Tjan  5 @Nived_Nambiar  10 @eetuRobo  3 @SudeepGhatakNZ 8     Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 3:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji32ManishSolanki55VishnuReddy199724NathanAlvares2444Anil_g22SudeepGhatakNZ40eetuRobo18Nived_Nambiar28Tjan8David_MA22   Week 4 Results: Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 4:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji11FLMike31Sayan11ManishSolanki16VishnuReddy199710creativeopinion14Akshansh-Sharma3SudeepGhatakNZ7claudiovc2CFernandes5 misc2Nived_Nambiar5 Usernametwice232rzaneti5 eetuRobo2   Anil_g2   SharonS2  

Check Out | 2024 Release Wave 2 Plans for Microsoft Dynamics 365 and Microsoft Power Platform

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.    The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals. Watch a summary of the release highlights.    Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.    

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to https://aka.ms/PPCommSupport.   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages

Users online (1,752)