Respond to Emails on Microsoft/SharePoint Lists

[yossi20222]

Hi everyone,

I have a shared mailbox and am in the process of building a help desk in-house. In this help desk, I would like staff to receive emails, review emails, categorise emails, respond to emails and mark them as complete.

Just for context, I am building this help desk in-house due to security concerns associated with help desk add-ins for outlook.

I have a flow which is automatically triggered when:

1. An email is either sent or received in a shared mailbox
2. The email is exported to SharePoint (ie. a .eml file is created for each email received in a SharePoint folder)
3. The SharePoint file is then used to create a Microsoft Lists item

The flow works fine up until now and all of the incoming/outgoing emails are feeding into Microsoft Lists.

The issue I am having now is that I cannot find a way to respond to emails on Microsoft Lists itself, and am having to download the email (a link to the SharePoint .eml file is generated into Microsoft Lists) and then responding to the email on Outlook, which sort of defeats the purpose, as I would ideally like to keep the staff just on Microsoft Lists, and not switching between Microsoft Lists and Outlook.

Would anyone know a way to respond to emails on Microsoft Lists? Please let me know if I didn't make sense - happy to rephrase.

Thanks in advance!

[Bobron]

If you store the ID of the initial received Email you can use this for further automization:

For example you can make a clickable link for each item (dedicated column for button in Sharepoint List)

With that link you can run a specific Flow -> "For a selected item"

In the "For a selected item" you can ask for input values from the one clicking/running that flow, which make up the body of the reply email.

Thus keeping that person in Sharepoint Lists

For example, I use it to update document states:

[tauriq94]

Hi @yossi20222 ,

I would like to apply the same concept please , send me the break down flow of what you use in your below flow.

would apprectiate you guidence .

Thanks in advance!