Send an email using Servcie Account >> but set reply to for another user

[johnjohn123]

We have this scenario:-

1) we have a scheduled flow >> which send an email using

to our clients >> and we need the clients to reply back and upload a certificate and send it to our project manager.

now the Send an email (V2) will run using a service account , but we need the users to reply and send the certificate to a specific user inside our project management team, so how we can achieve this? i do not want to use a connection created by the project manager because we have a policy to reset the users' accounts password each 40 days (unlike the service account which have no password reset) so we do not have to worry about updating the connections inside power automate whenever the password got reseted.. so what are the available options that we have?

Thanks

[Pstork1]

If you look all the way at the bottom of advanced options in that action you will see a field where you can set the Reply to address.

[johnjohn123]

@Pstork1 so it is better to use Reply To or set Send-AS instead?

[Pstork1]

By default replies will be sent back to the mailbox that the email was sent from. So if the email was sent using a Send-As account then the replies will go back to that mailbox. Reply to lets you specify that the reply be sent somewhere other than the original mailbox. Either will work, but if what you want is to receive replies in a specific mailbox, for example a shared mailbox, then Reply To is the better option.

[VictorIvanidze]

Hi @Pstork1,

> if what you want is to receive replies in a specific mailbox, for example a shared mailbox, then Reply To is the better option

Why? A recipient _can_  see the From address and accidentally  send to the From address but not to the Reply-To address. With "Send As" this problem doesn't exist.

[Pstork1]

Because Send As can be a mailbox that won't accept replies and the Reply to mailbox can have different permissons.  The only way the From address will be used is if they use it manually. If Reply To is set and they hit Reply in their mail client it will got to that mailbox.  Most people won't copy the address manually.