Sending out an email based on a response on forms using switch

[zainabshah29]

Hi everyone, 

I am trying to build a flow where a user will submit a response on forms and then based on a specific question which is who is the recipient's leader it will generate an email and send it to them. I am trying to use switch option because I'll have to add 12 people eventually. 

This is my flow 

and this is the error I am receiving 

[v-yetonggu-msft]

Hi @zainabshah29 ,

This is not an error, it is because the branch condition is not met and the action was not performed.

If you have a branch condition that is met and the flow runs successfully, it proves that there is no problem with your flow.

Best Regards,

Sunshine Gu

[zainabshah29]

What are the reasons that the branch condition is not met? 

[v-yetonggu-msft]

Hi @zainabshah29 ,

Every time you submit a form, if the Name of Recipient contains only one name, only one of the name branches will be satisfied, and the other 11 branches will not be satisfied,

Best Regards,

Sunshine Gu

[zainabshah29]

I'm a bit confused. So the question in the form that I want to send out the email is the recipient leaders name which is question 4 and it has a drop down menu for this. Based on whatever selection I want an email to be sent out to that person. How can this be done?

[v-yetonggu-msft]

Hi @zainabshah29 ,

According to your flow picture, you have already built, when you select a leader, an email will be sent to the corresponding person, do you not want to manually enter the leader email address in the recipient field of Send an email?

Best Regards,

Sunshine Gu

[RobElliott]

@zainabshah29 can I just say that I wouldn't build it like this because if you want to change the email you've got to change it in 12 places. It's better to initialize a string variable. Then in each case of your switch you add a set variable action to set the variable to the email address of the recipient leader. Then outside the switch you have just a single email action with the To field populated by the the variable.

Rob
Los Gallardos
Principal Consultant, SharePoint, Forms and Power Platform, WSP Global (and classic 1967 Morris Traveller driver)

[zainabshah29]

Are you able to provide screenshots of how you do this because i've tried to do something like this and was not able to get the correct flow for it. 

[zainabshah29]

Please see attached and let me know what I am doing incorrectly 

[RobElliott]

Your forms question asks for the name of the person and that is what the set variable action is using. This is incorrect. You need to be asking for the email address otherwise you have no way of adding that email address into the variable and then into the To field of the email action.

Rob
Los Gallardos
Principal Consultant, SharePoint, Forms and Power Platform, WSP Global (and classic 1967 Morris Traveller driver)