Upon receipt of external email , if outside of working hours, send specific email template.

[Anonymous]

I am the supervisorand my manager are looking at some efficient ways to keep our external partners well informed about registry contact – to help them understand when to use our emergency contact line and the specific work hours of the person they are emailing which will help inform them of next steps.

Just some background, we provide 24/7 support in case emergencies arise. Our staff are working typical 7.5 Monday to Friday and then one staff is on call from 4pm to 8am Monday to Friday and full day weekends.

One of the ideas and I have been discussing is having an automatic out of office reply go out for staff at the end of their work day. We want the messaging to align for the team but would need to adjust given specific staff hours. An additional benefit that we see from this would be for the potential to reduce the number of non-emergency calls being made to the emergency number.

We would like to get recurring automatic replies set up for the whole registry team.

Can we do this in power automate?

[David_MA]

Depending on what you want to do, it is possible, but probably not as simple as you would like. There is an action called "Set up automatic replies (V2)", but this runs on the mailbox of the person who initiates the flow. I have this as a button app for my department, and we manually run it when we want to set an OOO (Out Of Office) notification with our standardized message.

To do what you want, your trigger sounds like it would need to be a scheduled flow. In that case, set it up for yourself and get it to what you need. You can then export the flow and have everyone who needs to use it import it into Power Automate so it runs under their credentials to update their Outlook automatic reply.