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automatic email response for a multiple criteria in subject's client email

I have an automatic response flow to emails (Outlook) from clients that contain the words “aport” or “incentiv” in the subject. Until now I only responded to emails with the current year's data , but now I need to respond to the year's data that the client requests.

 

The data is in a folder in OneDrive where there is an Excel workbook for each year, for example, within the “Data” folder I have a workbook “2024.xlsx” for the data of 2024, “2023.xlsx” for the data of 2023 and “2022.xlsx” for 2022 data.

Each book has the fields

Customer name, customer code, email, purchase amount and year

I would need a flow that allows me to send a response email with the data for the year requested by the client, taking into account that, in the subject of the email that the client sends me, it contains the words "aport" or incentiv" and the year for which the client requests the information

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
abm
Most Valuable Professional
Most Valuable Professional

Hi @Rafa_Gr 

 

I made a video regarding this. Please have a look and comment.

 

https://youtu.be/H_2G3fjNgeI

 

Thanks



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View solution in original post

11 REPLIES 11
abm
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Most Valuable Professional

Hi @Rafa_Gr 

 

Could you post a sample subject line of your email?

 

Thanks



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Hi abm

Thank you for your help and your time.

Example of the email subject that clients send me could be

Request amount of aportaciones 2023

Amount of incentivos in aportaciones 2022

Amount Incentivos 2023

Regards

abm
Most Valuable Professional
Most Valuable Professional

Hi @Rafa_Gr 

 

Thanks for your reply. Is your excel sheets have table associated with it or you planning to create it dynamically? Please let me know so that I could come up with a solution.

 

Thanks



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Hi abm

I created the excel sheet by passing the data from an access table to excel. I upload the Excel book that I create for each year to OneDrive to the "Data" folder.

Thanks for your help

Regards

 

 

abm
Most Valuable Professional
Most Valuable Professional

Hi @Rafa_Gr 

 

My question is when you create the excel sheet do you create a table inside your worksheet? Believe you are using the same table name for all the worksheets. Is that correct?

 

Thanks



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Ok!

Yes, i use the same tabla name for all worksheets.

Thanks

abm
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Most Valuable Professional

Hi @Rafa_Gr 

 

Thanks for your reply. Let me get back to you soon.

 

Thanks



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abm
Most Valuable Professional
Most Valuable Professional

Hi @Rafa_Gr 

 

I made a video regarding this. Please have a look and comment.

 

https://youtu.be/H_2G3fjNgeI

 

Thanks



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Hi abm

Thank you very much for your video. You are really astonishing
In the video I miss how to compose the response email that is automatically sent when receiving the client's information request.
The response email should have text such as:
Dear "client name",:
In response to his request, he reported that the amount of purchases corresponded to the year "year", was "purchase amount"
Greetings

 

Thanks for share your share your knowledge in such a professional way and for your time.

Best regards

abm
Most Valuable Professional
Most Valuable Professional

Hi @Rafa_Gr 

 

Thanks for your reply and wishes.

 

Add a compose and add the below text

 

Dear "client name",:
In response to his request, he reported that the amount of purchases corresponded to the year "year", was "purchase amount"
Greetings

 

Substitute values from your Excel sheet. Not sure you want to filter the record in your Excel sheet.

 

Finally map the compose output in your Email action step under email body.

 

If you need further assistance please let me know.

 

Thanks



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Hi abm. I have tried to do what you tell me but I have not been able to do it.
Please, could you tell me how to generate the automatic response email to the client's information request?

Thanks for help

Regards

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