Hi,
I've built a flow to send a reply to every email sent to a specific shared mailbox using the Outlook connectors "When a new email arrives (V3)2 and "Send an email (V2)"
However, we have found on a few occasions that this gets caught into a loop and keeps sending if it encounters an automatic reply such as an out of office as the email from the shared mailbox is seen as a new email so a new OOO is sent.
I've tried to break this circle by adding a condition into the flow that if "Subject" "does not start with " "Automatic Reply:" on the no condition nothing is added while on the yes condition I send the V2 email as shown below:
However, I have found that this is still sending the email despite the condition matching. At the moment it's only sending one email but I'm concerned if I can't find a way to stop this email from being sent to any email with the start of the subject line "Automatic Reply:" I'll end up with another mail storm incident in the future.
Can anyone advise me the best way to ensure that no email is sent via the flow to any email with Automatic Reply: at the start of the subject line?
Any advice you may be able to provide will be gratefully received.
Many thanks,
Simon
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