Cannot open, edit or export powerapp after deleting connection

[winston_smyth]

I have a powerApp that was working as intended.

Initially i added the Face API connection to the app, but never ended up using it.

Today i deleted that Face API connection.

Now i cannot open my App. It tries to open but then i get the below message box asking for access to the Face API, but the Allow button is not clickable.

I have tried creating a new Face API connection but it does not fix the issue.
If i click "ask for access, An email is simply sent to myself asking for access!
I cannot export the app as it says it cannot find the Face API connection.

I cannot see any way i can fix this without rolling back to a saved version that means i have to redo days of work.

Appreciate any help with this.

[alrez]

Hi,

Creating the Face API connection again should fix the issue. Are you able to do that? If not, then I'm not certain there is any clean way to get back into this app. If you are not able to create the connection again, I would suggest to open a ticket with Microsoft Support. I'l include a link on creating a ticket if you would like to go down that route.

If you would like to create a ticket with Microsoft Customer Support here is a link on how to do so: https://docs.microsoft.com/en-us/power-platform/admin/get-help-support

Regards,

Alex

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Community Support Team _ Alex Rezac
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[winston_smyth · Accepted solution]

Hi. Thanks for the reply.

Re-Creating the face api didnt resolve the issue, so i raised a call with microsoft.

When they called the next day, the issue was actually resolved, i could open the app and correctly remove the face api connection.

The support technician said there are periodic processes that often run to get things back in sync and update metadata and most likely one of those fixed this. I asked for detailed info but he was reluctant to provide any.