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JL_32
New Member

Edit Mode Not Working - Image Disappeared & Buttons Not Working

An App that has been deployed and working for months suddenly having one button (Simple Navigation, No Other Actions) not working. I went into the Edit mode and realised that in edit mode pictures are not loading and all buttons are not working.

 

If I copy and paste the exact button or duplicate the screen, the image will be back with all the button working. (Just the button IDs and all elements' names are all different and need to re-name everything to make the entire app work again).

 

The only thing I have noticed that's different is that the authoring version of PowerApps. I have tried to switch back to the old version but did not resolve the issue.

 

The App is quite complex and contains more than 300 radio buttons and about 15 screens.

 

If I create any new button in the same app, it will still work. But when I save and close the app, re-open it, the button stopped working again.

2 REPLIES 2
JL_32
New Member

JL_32_0-1645603008751.png

 

And I cannot even raise a support ticket

Hi @JL_32 ,

 

I totally understand how frustrating you are going through all this, but can we give it another try? 

 

Please consider take a try to clear cache of your browser, then access the URL link again, check if you can submit a support ticket. In addition, please also check if you have provided a proper credential to access this URL link on your side.

 

Finally, you can also create a support ticket following the below procedure.

Get Help + Support - Power Platform | Microsoft Docs

 

Hope your problem can be solved as soon as possible.

 

Best Regards,

Charlie Choi

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