connector action prompts user (C2) connections must use Azure Active Directory authentication

[kafailee-cityuh]

I tried to make a connection to ServiceNow in Copilot Studio, the component prompts "User (C2) connections must use Azure Active Directory authentication" and doesn't allow me to move on, anyone has hints?

[ilanit_italent]

Hi @kafailee-cityuh,

This is the feedback section to provide the Community Managers feedback on how to improve the community.

Please post your questions in the forums where the community experts can assist you. The forums are located here:  https://aka.ms/copilotstudiocommunityforums 

Thank you,

Ilanit

Community Manager

[peterswimm]

You can click on the connector action settings and change authentication to author credentials to disable this feature.

[kafailee-cityuh]

Would you mind take a screen shot to show me where the connection action setting is?

[peterswimm]

in the "..." menu on the connector action.

[nicg]

Hi peterswimm,

Can you expand on this answer? I'm getting the same error and can't find the option anywhere. Thanks

[peterswimm]

Under authentication, select author authentication.

[nicg]

Ok thanks. Apparently, this is different from a "Flow" action as I'm not seeing these options. AAD is apparently unavoidable so will not be useful for us.

[peterswimm]

@nicg IF you turn off authentication in the copilot settings, and change the run only settings in the flow portal, you can also avoid this error.