API has been disabled due to inactivity. Please update the Custom Connector to enable it again. - when creating new connector

[Developer123]

Hi,

I have a new issue (before worked fine). When I create a new connector and test in flow or from wizard I get this message:
API has been disabled due to inactivity. Please update the Custom Connector to enable it again.

I tried following this:

https://support.microsoft.com/en-us/topic/ecb26f30-bd57-f96e-5fec-f8544fd25558

But updating a connector has no effect. Even more, updating a working connector (for example the host url) shows a new host url in the UI but the call is made to the old host url.

Sample:

swagger: '2.0'
info: {title: API test, description: API test, version: '1.0'}
host: reqres.in
basePath: /
schemes: [https]
consumes: []
produces: []
paths:
  /api/users/2:
    get:
      responses:
        default:
          description: default
          schema: {}
      summary: users
      description: users
      operationId: users
      parameters: []
definitions: {}
parameters: {}
responses: {}
securityDefinitions:
  basic_auth: {type: basic}
security:
- basic_auth: []
tags: []

Wizzard:

Flow:

[Angel33]

I am having the exact same issue. I submitted a ticket to support but no reply.

[REENASH]

I'm also facing same issue. Any update on this ?

[Angel33]

I still have no update on this. However what i found out is that it may seem to be something with Microsoft account and not DocuSign. I created the same custom connector in another Microsoft account and it works, but to no avail when using it in the account i need it. You guys can test that

[porterhunley]

Hello! Yes, this is an active incident we're investigating. We are still measuring who has been impacted so that we can send out communications through official channels.

[BruceWang_01]

Yes, i face the same issue but also face "no resource issue" just from yesterday when i start to build a easy get connections.

this is actually block my step to go on building flow - because the flow is waiting for the new connection

@Heddanewman  @AshleyFelts @heaher_italent  @Carly_iTalent  

[BruceWang_01]

Add "Resource not found" error snapshot 

The step (custom connector) i have just run successful but now it show error

[mgrachii]

hi! is there an update on this? seems like issue is still going on

[eneiner]

Is there a fix for this? I am getting the same error.

API has been disabled due to inactivity. Please update the Custom Connector to enable it again.

[eneiner]

Any answer? 

[Anonymous]

Hi @porterhunley 

I just posted a similar problem No access to flow detail 

Please, your comments 🗽

Thanks

Ramiro

[Dkontyko]

Is there any update on this? I just started experiencing the same issue and opened a case in the admin center.