Special characters in actionable messages in Outlook using Adaptive Cards

[Anonymous]

Hello all, 

We are using adaptive cards for generate a actionable message in Outlook. This are working properly, but when the message contains special characters, like: é,ú,ó... or something similar, the message is showed incorrectly.

Like this:

Núm (has special character ú) but in the actionable message, is processing with the character (?) . Someone has come across something similar?

Thanks,

[manuelstgomes]

Hi @Anonymous 

Have you tried encoding the characters?

Something like "N%C3%BAm" for Núm?

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Cheers
Manuel

[Anonymous]

Hello @manuelstgomes 

Sorry... ¿You can explain what you mean by encoding the characters? 

I'm using a adaptive card JSON for defining my actionable message. In the script, I have the charset defined like this: <script type="application/adaptivecard+json" charset="UTF-8">

But it's not working...

Thanks,

[itZipit]

Hi @Anonymous ,

Have you found any solution for this?

Thanks and best regards,

[Anonymous · Accepted solution]

Yes, I solved this.

Instead of Outlook action for send the email, I'm using 'Send_Email' action. Like this:

With the send email action the codification works correctly. It seems that when the email is sended by the outlook server don't recongnise the html codification.

I hope what I say helps you 😁

[jake]

What worked for me was putting a special character (from the same set used within my actionable message) into the email body itself. The outbound message body looks something like this:

<script type="application/adaptivecard+json">
@{variables('YOUR_CARD_BODY_HERE')}
</script>
<br><hr><div style='text-align:center; width: 100%'><p>🌞 Feedback Request Form</p></div>

We don't use the generic Send Email action for DLP reasons - it has to be Outlook. So wanted to share in case anyone stumbled across this issue again.

I try not to over-use special characters but the overall effect can be quite nice: