Hi all,
I have a SharePoint list that I built for Service Now escalation tracking. Currently we are updating this list manually, but I would like to create a flow that will retrieve my SharePoint list items that have a status of 'Active' and then hand those results to a HTTP API call to service now (can't use the service now module but can use API) to retrieve the current status of the ticket. If the ticket status is one of the closed types (Resolved, closed, closed by user, etc) then I want the flow to update the status column in the SharePoint list to 'Closed' so that it drops off the default view.
I have already figured out how to use SharePoint 'get Items' to retrieve the correct rows from the list, but I am not sure how to proceed from there. I am still learning about API use in Power Automate, so I am not sure if it is better to 'apply to each' or somehow query all tickets at once and then somehow parse the JSON response for each individual ticket number.
Screenshot of the test list:
Simple description of what I am trying to achieve:
1. Get list of active "TicketNumber" rows (done)
2. Hand the retrieved ticket numbers to API (single or all at once?)
2. Get ticket status from JSON response from Service Now through API call
a. If status is open - do nothing
b. if status is in a closed state then update SharePoint list item status to 'Closed'
Thanks in advance for any help!
Helpful resources
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