Your tenant is over capacity

[Merlin1]

I received an email informing me "You're out of file capacity".  When I click on "View Reports" this is what I see:

I have gone through all of the steps to free up capacity with no noticeable change.  I have no emails or emails with attachments.  Only 164 notes with no attachments.  Have deleted all old blogs.  There are no suspended workflows.  I have some customer voice responses but the total responses for all customer voice responses is less than 100.  I don't know where else to look.  Also, don't know why it says I have 0 capacity allowed in files and logs.  3733 MB is a lot of files and I can't find them.

[ChrisPiasecki]

Hi @Merlin1,

In the Dataverse tab, you can select details of a particular environment and see the breakdown of File usage per table. Things like Web resources (e.g. JavaScript, HTML, CSS, png), Solutions, asynchronous jobs, etc will consume file storage in addition to notes and attachments.

More information is documented here. Do be aware that it can take up to 24 hours for the storage to be reflected correctly in the admin portal after you've cleared out data.

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[Merlin1]

This is what detail shows:

I did a bulk delete on import jobs but that apparently hasn't shown up yet.  Looks like the bulk deletes I did on audit logs dropped that number.  Big culprit appears to be WebResourceBase.

[ChrisPiasecki]

Hi @Merlin1,

With regards to Web Resources, you can review any solutions installed in the environment and see what Web Resource components are included (you can alternatively look under the default solution and see everything in that environment). But unless there are a bunch of installed managed solutions that are not being used or needed, then there won't be too much that you can do to clean those up. Many of them will likely be Microsoft installed solutions that are needed to for things to function.

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[cchannon]

@ChrisPiasecki is right. A sizable volume of Web Resources are there from minute 1 when you turn on the app; this is unavoidable. I would suggest your problem is not that you have 2.6Gb of files, but that you have 0 capacity. What kind of licenses are you using?

[Merlin1]

Here is what I see in billing/licenses:  

Microsoft Dynamics CRM Online

The explanation from Microsoft on what we should see in the report is confusing at best:

Can't think of a scenario where I would not see the new model report.  We do use Dataverse which used to be CDS so I'm confused on how to proceed to correct the capacity problem.  We are a direct purchase shop so we don't have a microsoft partner to contact.

[ChrisPiasecki]

Hi @Merlin1,

If you were trying to post a screenshot of something, it didn't come through.

To get storage capacity in Power Platform you'll need to purchase licenses for either Power Apps or Power Automate. You'll get a baseline capacity once you purchase a license and then additional storage is added for each license depending on the type (e.g. Per user license, per app, per flow, Dynamics 365 CE apps, etc.)

The Power Apps / Power Automate licensing guide  is not a particularly fun read, but it does provide the information regarding storage capacity. 

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[Merlin1]

The screen shot I wanted to attach is attached below.  If you can refer to my original post, I want to know how I can tell if the file storage I am using is all web resources.  Also, why do I show 0 file capacity allowed and 0 log capacity allowed?  Is there a way to allocate space since I'm not using all of the Database space?   I'll check into the Power Apps/Power Automate licensing guide.  Would really like to find out how I can make our capacity chart look like the sample where there is space allocated to each of the three categories.

Thanks,

[Merlin1]

None of the above responses answers my basic question.  Why does my Files and Log section of my capacity report show 0 allocated?  How do I fix that?

Merlin1

[cchannon]

That is because of your available licenses. You need to find out what licenses you have and how they are allocated. Maybe you just don't have PowerApps licenses, or maybe you have them but haven't allocate them to users. If you bought your licenses from a VAR, tell them to figure it out. If you bought them directly, you're going to have to inspect your license allocations yourself from Azure.