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Anonymous
Not applicable

ServiceNow get incidents from customer

I created a Flow to get the Incidents from a customer. I use the ServiceNow connector from Flow. The connector is configured like this: 

LIST RECORDS:

Record Type: Incident

Display System References: Yes 

Exclude Reference Links: Yes

 

When I run this. it works. I get the infomrations in a json like I expect from all customers. When I add a query like this: company='COMAPANYA', I dont get anything back. Anyone an idea? I know this company exist and I see it in the first query... 

 

Regards Daniel

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hello Daniel,

Have you ever tried any other queries to check whether it works or not like following doc suggested? I would like want to narrow down the issue scope. Or you could check flow history input body to confirm whether the query expression is correct.
https://docs.microsoft.com/en-us/connectors/service-now/#list-records

PIC.png

 
Best Regards,
Johnny
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

4 REPLIES 4
Johnnyg
Community Support
Community Support

Hello Daniel,

Could you share more details of your mentioned 'add a query like this: company='COMAPANYA''?

In usual, we could ust Filter array function to get your Jason filter like following snapshot.

1.png2.png

Best Regards,
Johnny
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Anonymous
Not applicable

Hi Johnny

 

We have thousand of Incidents. So I would like to query already in the request to ServiceNow. This how it is configured: 

Servicenow.PNG

I get no Incidents.  

Hello Daniel,

Have you ever tried any other queries to check whether it works or not like following doc suggested? I would like want to narrow down the issue scope. Or you could check flow history input body to confirm whether the query expression is correct.
https://docs.microsoft.com/en-us/connectors/service-now/#list-records

PIC.png

 
Best Regards,
Johnny
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
DJ-1000
Regular Visitor

Hi Daniel,

An easy way to create queries is to first run the query in ServiceNow then right-mouse click and copy, then paste in Power Automate.

DJ1000_0-1717632817177.png

 


 

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