Approval process

[Sooraj22]

Hi

I am trying to create to create a flow, where it will ask for an approval from person 1, 2 and 3. If they don't respond in a day (Used time out P1D) , then it will remind then twice. After 2 try, if they still not respond, it will send email to their manager and once all the approval is obtained, move the file with in the SharePoint. 

The issue I am having is, If the start approval is timed out, after 2 more attempt, it will set the variable to come out from Do until Loop and then giving the error as attached because it cannot run condition2.

Please can anyone try to help me to sort this issue

Thanks and regards

Sooraj

[Pstork1]

In general I don't recommend using the timeout feature for reminders because then you need to resend the approval.  I would use a parallel do until loop instead.

But in your case make sure that Condition 3's run after settings are set for either succeeded or skipped.  If you go down the timeout side of the branch it won't come back together again unless the step after is set to skipped.

[Sooraj22]

Hello

Thank you for the reply. As I am just a beginner, I am not sure what do you mean by parallel do until loop

I am using parallel do until loop for three different departments. Then within the first one, If the approver of department1  does not respond after getting 3 tries, then it escalate this to department 1 manager for approval. I only need to send the request to department 1 manager if initial approver does not respond to the request three times. the How do I create a parallel do until loop for this?

Looking forward to your reply

Thanks and regards 

Sooraj 

[Pstork1]

Instead of timing out the actual approval setup a counter in a parallel branch and a variable that will be set to true when the approval completes normally.  In the parallel branch loop until the first interval has passed.  If the approval is still pending send a reminder.  Then wait for the second interval.  If it still isn't complete send another reminder.  If its not complete after the third, exit the parallel branch and let the approval timeout.  Then send the escalation approval.  That way you only use one approval for each level instead of three.

[Sooraj22]

Hello

Would you be so kind to share some examples

Thanks and regards 

Sooraj 

[Pstork1]

Here's an example of a flow with an approval reminder.

This is the branch that does the approval.  When the approval is completed the Loop count is set to the maximum value and the Loop Control is set to true.

This is the branch that sends reminders if the approval takes too long. It uses a repeating inner delay loop so it can exit easily when the approval does complete.

[Sooraj22]

Hello

Thank you very much for the detailed explanation. It make sense now.  What is the below control with two square boxes in power automate

Thanks and regards 

Sooraj

[Pstork1]

Scope action.  Its a container that you can put other actions in.  It makes it easier to open an close certain portions of the flow to make it easier to edit.