Error - Approval with multiple Approvers

[KvD1995]

Hi, 

I've got a flow with multiple approvers. Each approver has to answer. The flow worked fine for months.

Since a few days I get an correlation-ID and error message, that something went wrong when the second approver of the flow  answers the approval.
With just one approver the flow works still fine. 

Any solution for this?

Thanks.

[Pstork1]

Any second approver or is it a specific user?  

[KvD1995]

Hi @Pstork1, 

any second approver. I have tested it with different users.

[Pstork1]

If you have been using it for a while is it using the 'Start and Wait for an Approval' action or an older version called 'Start an Approval'.  A screenshot would also be helpful.

[KvD1995]

It is the 'start and wait for approval' action. Each approver has to answer.

Screenshot of the approval action:

This is the error message of the second approver:

I tried to create another flow with the 'start and wait for approval' action. I get the same error message there.

[Pstork1]

Did you check the compose you are using to make sure the email addresses are correct and separated by semicolons ';'

[KvD1995]

Yes, I do. The approval request is also received by all approvers

[Pstork1]

And all users are internal users for the tenant?

[KvD1995]

Yes. The flow worked fine for months with the same approvers

[KvD1995]

I tried a new approval flow with two approvers. It's the 'everyone must approve' action. 

The first approver can approve. The second gets a error message:

[Pstork1 · Accepted solution]

The steps you are taking are correct and are still working for me.  I think you'll need to open a support ticket on this one.

[Anonymous]

I've got totally the same behaviour. A flow which used to work fine before gets stuck now. Approvals work normally if there's only one approver, but if there are more than one - Approval gets stuck. The App with the Flow with Approvals is available on AppSource (free): https://appsource.microsoft.com/en-us/product/dynamics-365/fluentpro-4571949.crs4pol?tab=Overview

[KvD1995]

Thanks for your help. I've opened a support ticket.

[KvD1995 · Accepted solution]

I've opened a ticket and now is the flow working again. This was a known issue. 

[Anonymous]

I also opened a ticked and MS support helped me during the meeting with screensharing. We just saved a copy of the Flow, turned off the old Flow, turned on the new copy and Approvals work fine now. This is the workaround for the issue