Need Help Creating Email Delay Automation Workflow in Power Automate

[lawrencet1]

Hello everyone,

I'm new to Power Automate and seeking guidance on setting up an email automation workflow. Here's what I'm trying to do:

I want to create a workflow that monitors the inbox of a shared mailbox for two specific types of firewall alert emails: one indicating a failover gateway is DOWN and another indicating failover gateway is UP. Often the gateway might briefly go down and then back up within a minute. I'd like these alert emails to first be sent to a shared mailbox frist and create a automated flow to manage as follow:

If an email indicating the failover gateway is DOWN is sent to this mailbox, I want the workflow to trigger, wait for 15 minutes. If, after this time, an email indicating that failover gateway is UP is not received (meaning the failover gateway is still down), I want the original email indicating the failover gateway is DOWN to be forwarded to the IT Manager's mailbox, and mark both (or one) emails to be read.

Can Power Automate help achieve this? Thank you for any assistance anyone can provide.

[creativeopinion]

@lawrencet1 When using the When a New Email Arrives in a Shared Mailbox trigger—I'd recommend using trigger conditions to prevent your flow from triggering on every email received. Trigger conditions can be set in your flow trigger. When these conditions are set, your flow will only trigger when your conditions return a true value.

Check out this YT Tutorial for more details on how to add Trigger Conditions to your flow: 4 Ways You Can Use Trigger Conditions in Your Microsoft Power Automate Flow

If you are using an Automated Cloud flow trigger in your flow—you need to consider adding trigger conditions.

Do YOU 🫵 know what a trigger condition is? Trigger conditions can be set in most flow triggers. These conditions you set must be true for the trigger to fire. In this Power Automate tutorial, I’m going to show you how to use trigger conditions in your flows to control when your Power Automate flows trigger.

If your plan has flow run limits—you can avoid triggering your flows unnecessarily by using trigger conditions.

I’ll cover four different flow examples that would benefit from trigger conditions:

⚡️ Triggering a flow when a column is changed to a specific value

⚡️ Triggering a Flow When an Event Updated or Deleted

⚡️ Triggering a Flow When a New Folder is Created

⚡️ Triggering a Flow When a Specific Email is Received I’ll also show you a trick on how to easily create the expressions needed and give you a few tips on how to troubleshoot your flow.

IN THIS VIDEO:

✅ Four different flows that would benefit from trigger conditions

✅ What is a trigger condition?

✅ How to add a trigger condition to your flow

✅ How to trigger a flow when a column is changed to a specific value

✅ How to trigger a flow when an event is updated or Deleted

✅ How to trigger a flow when a new folder is created

✅ How to trigger a flow when a specific email is received

✅ How to troubleshoot a trigger condition

✅ How to prevent case sensitivity issues with a trigger condition

✅ How to use the filter array action to easily compose an expression that can be used in a trigger condition

Hope this helps!

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[VictorIvanidze]

Hi @lawrencet1, did you solve the problem?