AI Copilot is very popular nowadays. Now, we have AI Copilot flexbility in Power Virtual Agents as well. During this video, we will make our first Power Virtual Agents Chatbot using Copilot Prompts. During this video, we will develop an IT Helpdesk chatbot using some Prompts in AI Copilot. We will create a Topic, enhance the topic with AI Copilot, and much more. So, Let's get started!!
Key Takeaways:
1. Copilot in Power Virtual Agents
2. IT Helpdesk chatbot with AI Copilot in Power Virtual Agents
3. PVA and AI Copilot
Chapters:
00:00 Start
00:10 Create. A Chatbot
00:54 Create the Topic with AI CoPilot
02:29 Add Options with AI Copilot
02:55 Add Question with Copilot
03:41 Write Prompt for Conditions
04:13 Fix Errors
05:13 Add Message
05:47 Add Adaptive Card with AI Copilot in Power Virtual Agents chatbot
06:15 Test Co-Pilot
07:40 Subscribe!
****PROMPTS Used in this Video:
Prompts:
1. Let someone create IT helpdesk ticket request for their hardware, software and licenses related issue.
2. Add an option for "Device Request" in this question.
3. Add a question for the priority of the request.
4.If Priority of the ticket is High or Medium then Add a question to ask the user to choose their preferred contact method, choosing from email, telephone or SMS.
5.Add a message saying Thanks for generating a ticket. We will contact you within the next 24 hours.
6.Summarize the information with Issue Description and Priority in Adaptive Card.
*****
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