AI Builder : Form Processing Error in PDF

[Eben98]

Hi all,

I have tried to do form processing in AI Builder, But when I uploaded my pdf I got this error. 

Fields could not be loaded for this document. Try again. If the error persists,learn more about common issues and resolutions​.

Retry

My pdf was 70 pages long.   But my other pdf had 6 to 25 pages.

Can anyone help me out here?

Thanks in Advance.

Best Regards,

Eben.

[JoeF-MSFT · Accepted solution]

Hi @Eben98 ,

Thanks for posting this question.

Do you need to extract fields from all the 70 pages or just from a few pages? If not for the 70 pages, I would recommend to split the PDF and upload for training only the pages from the doc where you need to extract information.

Hope this helps. 

[Eben98]

Hi @JoeF-MSFT ,

Next, I am planning to do that. But the pdf I uploaded satisfies the given requirements.

Form processing works on input documents that meet the following requirements:

• JPG, PNG, or PDF format (text or scanned). Text-embedded PDFs are better, because there won't be any errors in character extraction and location.
• If your PDFs are password-locked, you must remove the lock before submitting them.
• The combined file size of the documents used for training per collection must not exceed 50 MB, and PDF documents shouldn't have more than 500 pages.
• For images, dimensions must be between 530 × 100 and 4200 × 4200 pixels.
• For PDF files, dimensions must be at most 17 x 17 inches, corresponding to Legal or A3 paper sizes and smaller.
• If scanned from paper documents, scans should be high-quality images.
• Must use the Latin alphabet (English characters).

I am wondering why the Ai builder didn't detect that particular pdf.

Best Wishes,

Eben.

[ADP5]

Hi, I'm currently facing the exact same issue/error. Did splitting up the documents and uploading only the pages containing the required information work? Or did you find another solution?

[luan_eike]

Hi, @JoeF-MSFT !

I get the same error. I'm testing in different accounts and different models. My license was updated Monday.

My PDF has only 4 pages, the problem continues on new models. I can't train anything.

This print is a new model created today with 5 PDFs for training.

[User78]

Me too, i get the same error, when i try to teach AIBilder. I added in existant model 6 new collections by 5 documents in each (1 page-document) 

[JoeF-MSFT]

Hi everyone - thanks for the heads up. We're aware of an issue that is causing this and and our team is actively engaged in resolving it. Apologies for the inconvenience caused!

[JoeF-MSFT]

The issue is now resolved. Apologies again for the inconvenience. Do let us know if you're still facing issues.