Action triggered despite should only be triggered upon completion

[Vincent-CH]

Hi, 

I would like to find out what is wrong with my flow.

This process flow is supposed to trigger an email to be sent depending on the status to a reported defect as per logic below:

Owner of property reports defect -> inspection task created -> inspector checks and completes the task -> email sent to owner notifying rectification will be completed in concurrent to create a new task to rectify the defects assigning to the defect team -> defect team rectifies -> owner informed rectification completes.

Use to be working perfectly fine until recently and I cannot figure out why. Right now what is happening is that even before the assigned personnel completes the task, emails will be sent out despite in Planner the specific tasks are still not completed.

Can anyone help?

[v-bofeng-msft]

Hi @Vincent-CH ,

The key is that 'When a task is completed' is not necessarily triggered by the task you created earlier. As long as any task in this plan is marked as completed, this trigger will be triggered.

The method I use here is to check the completion of the task created in the previous steps every 6 hours, and once completed, jump out of the loop to perform subsequent operations:

Best Regards,

Bof

[Vincent-CH]

Hi, @v-bofeng-msft,

Tried out your suggestion - not sure I did it correctly but somehow without the task being completed - the next action was triggered again, i.e.: Actioning Create task 2 and Send an email from a shared mailbox (V2) 3. 

[v-bofeng-msft]

Hi @Vincent-CH ,

You need to add an other 'Do Until' to replace the 'When a task is completed2'.

Best Regards,

Bof

[Vincent-CH]

OK - I am doing that.

Just wondering why the first one would be triggered even when the specific task has not been completed.

[v-bofeng-msft]

Hi @Vincent-CH ,

The key is that 'When a task is completed' is not necessarily triggered by the task you created earlier. As long as any task in this plan is marked as completed, this trigger will be triggered.

Best Regards,
Bof

[Vincent-CH]

Bof,

I need the solution to based on the specific task as explained earlier in my first post. If actions are triggered by any task, then what I need will not be fulfilled. It does not make sense if the earlier part of the flow has not been completed and we trigger the subsequent team to perform the next action.

I see the logic of separating it to a separate loop to check for tasks completion status - I have just set it for 5 minutes instead of 6 hours and after marking a specific task complete for 5 minutes - it has yet to trigger the next action.

[v-bofeng-msft · Accepted solution]

Hi @Vincent-CH ,

This is the solution to help you achieve your needs.

Best Regards,

Bof

[Vincent-CH]

Seems like it is working, Bof! Thanks for your help!