Approval Flow Help

[milky_bar_may]

Hi Team,

I hope everyone is having a good start to the week.

I am having desperate trouble with my flow. 

My flow is simple:

• When an item is created in the Sharepoint List
• Start and Wait for An Approval

The first issue is that in the 'Start and Wait for An Approval' and wait for approval, when I change the advanced setting of disabling the reassign option and also putting in the created by, the approval request does not come through to the inbox.

Can anyone offer any assistance as to why changing these settings would prevent the flow from generating the approval email? 

The second issue. 

• When an item is created in the Sharepoint List
• Start and Wait for An Approval
• Update Sharepoint List with Approver response and comment. 
• Condition: If Approver Response (sharepoint column) = "Reject" and Approver Comment (sharepoint column) contains "Reject Requested, Accept Original" then trigger a second Approval Flow. 

No matter  what I do, the second Approval flow will not trigger. 

I am at my wits end with this and would appreciate your help.

Thanks

D

[efialttes]

Hi!

Can you share a screenshot of your current flow design? THe more context info we got, the faster we can suggest a good workaround

Thanx!

[alrez · Accepted solution]

Hi,

For your first issue I tried this out in my test environment and I was able to reproduce your error here when I set the "Enable Reassignment" option to no. The only thing I can think of is that when you disable reassignment it disables emails because they can be forwarded which is an insecurity. This is only a guess though, this might be something you might want to contact Microsoft Customer Support for though and create a ticket on.

For your second issue I was able to create what you requested here no problem. I'll attach a screenshot of what I made. Ignore the SharePoint fields "Due Date" "Assign to" they are just string fields that I used to test and their names do not indicate what they were used for.

Regards,

Alex

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Community Support Team _ Alex Rezac
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[milky_bar_may]

Many thanks @efialttes . How do I go about raising a ticket? Thanks