I created a flow in which I create an email record in dynamics 365, this uses a mail template (which is in Dynamics) I assign the ID of the template and the sender and recipient who are users of the platform.
The result is that I create the email log in Dynamics, but without the template, without the sender and the recipient.
What can be happening, because I have given all the parameters to the action?
Thank you.
Accepted Solutions
Hi @Anonymous ,
Could you share more details on the flow configuration?
Do you start the flow from a template? If so, which template are you using?
I am not familiar with your Flow language setting, if possible, could you change it to English for better understanding?
I guess that you are using Dynamics 365 action Create record to create record in entity Email Messages. You’ve inputted value for the From and To Recipients fields though, the record created in the entity without value in From and To fields. If so, the issue could be reproduced by me.
If you are having the same issue, please feel free post back.
Best regards,
Mabel
Hi @Anonymous ,
Could you share more details on the flow configuration?
Do you start the flow from a template? If so, which template are you using?
I am not familiar with your Flow language setting, if possible, could you change it to English for better understanding?
I guess that you are using Dynamics 365 action Create record to create record in entity Email Messages. You’ve inputted value for the From and To Recipients fields though, the record created in the entity without value in From and To fields. If so, the issue could be reproduced by me.
If you are having the same issue, please feel free post back.
Best regards,
Mabel
Do you have an answer for this? I'm having the same issue, in my case I trigger the flow manually but then I search for a specific contact, specific user and the template, then I create a record of email message as follows
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