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swelch
Frequent Visitor

Exception List for After Hours Reply

I am sure it is a formatting issue, but don't know how to fix it. The flow checks to see if an email came in outside of business hours and if so, sends an email out. I am trying to add a step in the flow that checks the sender email against a list of emails/keywords, but when testing the flow seems to completely ignore the condition list. Any guidance would be greatly appreciated.

 

I want to use keywords where possible because we have a LOT of printers on the campus and want them all covered in one go rather than entering them all individually. They all have printer in the alias they use (ex. frontofficeprinter@fakecompany.com)

 

swelch_1-1617107682234.png

 

7 REPLIES 7
v-litu-msft
Community Support
Community Support

Hi @swelch,

 

You could add a Compose action before the Condition action to check the From if contains the string you set in the condition action. for example:

Screenshot 2021-03-31 104139.jpg

 

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

fchopo
Super User
Super User

Hello @swelch 

Could you share the output values of your flow? Are you using the correct branch?

Regards,

Ferran

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Proud to be a Flownaut!

Looks like they are in the same format and it should not have activated, but did anyway.

Hey!

Not sure which output you are looking for. Would you mind clarifying?

 

Here are screenshots of my flow.

swelch_0-1617193403635.png

swelch_1-1617193454563.png

swelch_3-1617193631403.png

 

The flow check theoretically should be saying "if you see any of these key words or this email as the from, dont sent the email out" correct?

fchopo
Super User
Super User

Hello @swelch 

Have you tried to narrow the problem using a single condition? I mean, checking condition by condition until you find what is wrong. It's the only thing it might help you...

Regards,

Ferran

Did I answer your question? Please consider to mark my post as a solution to help others.
Proud to be a Flownaut!
ViditGholam
Skilled Sharer
Skilled Sharer

Hi @swelch  why don't you use Outlooks Automatic replies "Out of Office" instead.

well yeah you might have to set them everyday but just a few clicks.

 

Hope this helps ! 

If this resolves your issue please mark this post as answered and hit me a thumps up.

Thanks and Regards,

 Vidit

I did, but it looks like they all fail to be recognized unfortunately. Even when doing them individually.
I found a different forum post about contains condition checks and it indicated that the check is case sensitive, so I am hoping that could be the thing breaking it. I just added a toUpper expression for the From and change all the keywords/emails to all caps. We will have to wait until tonight to see if this fixes it!

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