cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
mel_
Helper IV
Helper IV

Flow is not working

Hi, can someone help me with my flow? I wanted to auto create ticket id, where there are several type of request (which is in choice form in sharepoint list), here is my current formula in automate, i am also not sure this is correct or not,

concat(if('Type of Request'="Data Quality Issue","DQ ",if('Type of Request'="New Data Field","DF ",if('Type of Request'="Data Field Update","DF_Up ",if('Type of Request'="New BI Dashboard","BI ",if('Type of Request'="BI Dashboard Update","BI_Up ",if('Type of Request'="New Data Mart","DM ",if('Type of Request'="Data Mart Update","DM_Up ",if('Type of Request'="New Data Extraction Report Template","DE ",if('Type of Request'="Data Extraction Report Template Update","DE_Up ",""))))))))), formatDateTime(utcNow(),'yyyyMMdd'))

 

the end result should be like this, example DQ 20240123 | 1

where 1 is the number of ticket for the particular type of request

it's a little complicated since the number need to follow each type of request

 

Thanks in advance!

9 REPLIES 9
v-jefferni
Community Support
Community Support

Hi @mel_ ,

 

Could you please share more details? Where do you want to use the expression? There should be many dynamic contents you need to select from previous actions' outputs and use in this expression.

 

Best regards,

 

Community Support Team _ Jeffer Ni

If this post helps, then please consider Accept it as the solution to help the other members find it.

mel_
Helper IV
Helper IV

So basically I have 9 different type of request(Data Quality Issue, New Data Field, Data Field Update, New BI Dashboard, BI Dashboard Update, New Data Mart, Data Mart Update, New Data Extraction Report Template, Data Extraction Report Template Update), which is a dropdown selection in power apps. I want to generate a unique ticket ID for each of type of request, for example for Data Quality Issue, the ID will be like this, DQ yyyymmdd | x, where x is number of ticket for Data Quality Issue. Same goes to each type of request, for example for New Data Field, the ID will be like this, DF yyyymmdd | y, where y is number of ticket for New Data Field. How can i do this in Automate? The tickets that have been submitted in power apps also need to be updated in sharepoint list, means the ticket ID in power apps need to be in sync in the list

Ethan_R
Super User
Super User

Hi @mel_ ,

 

I'll suggest an advise:

Step 1: Create a Compose Block for storing your Master data like this format

{
    "Data Quality Issue": "DQ",
    "New Data Field": "DF",
    "Data Field Update": "DF_Up",
    "New BI Dashboard": "BI",
    "BI Dashboard Update": "BI_Up",
    "New Data Mart": "DM",
    "Data Mart Update": "DM_Up",
    "New Data Extraction Report Template": "DE",
    "Data Extraction Report Template Update": "DE_Up"
}

 

Step 2: Now, fetch all records/items from your SP with a query (do check the query, I haven't worked on SP a lot) but it will mostly be 

<Column Name in SP> eq <Type of Request that triggered flow>

Example
'Type of Request' eq <dynamic expression>(triggerBody()?['Type of Request'])

 

Step 3: Use a Compose Block to get your new ticket number, below is the formula

Concat(outputs('Compose')?[triggerBody()?['Type of Request']], ' | ' ,add(length(<SP List>), 1))

 

Do match the names as per your Flow action names and SP columns and info

 

This will generate new Ticket number as per your request

 

Hope this helps

Thanks for the reply, but may i ask, does the above steps start with PowerApps v2 trigger? Sorry im kinda confused on how to start with this trigger

Hi @mel_ ,

 

How are you planning to trigger the flow?

1. Is PowerApps creating record in SP directly or

2. You are sending request to Power Automate to create new record in SP?

 

im imagining it to be like this, the sharepoint list act as the database and power apps as the platform, so when user go to power apps and choose what type of request of ticket they want to raise, they will be navigated to the below screen, and the ID will automatically generated. When the user click submit, all of the record including the ticket ID will be updated or created in the SP list. The Type of Request column in SP list is in choice type format.

Screenshot (744).png

Hi @mel_ ,

 

That's good, then if you are connecting and creating a Request Ticket from PowerApps which in-fact has direct connection to SP, then why you are thinking of introducing Power Automate flow? 

 

In case you need to make modifications on the Record that is getting submitted in PowerApps, you can set other information for fields that are hidden.

Or set dynamic default values based on certain field information that is filled by User.

 

Let me know if this helps

Im thinking of using Automate since the ID itself needs to be unique, like what i have described above.

The number of tickets need to follow each type of request, not general number of ticket for the whole request.

Lets say users have requested these tickets,

first ticket is Data Quality Issue and second ticket is BI Dashboard, the ID for each of them will be DQ yyyymmdd | 1 and BI yyyymmdd | 1

Hi @mel_ ,

 

The same logic can be done on PowerApps as well. Although for large data, power Automate is fine as well.

Now, there are 2 ways to execute this

Method 1: Create record from PowerApps to SP and then use SP trigger for item/record created. You will get entire details and later calculate the ID and update the record/list.

Method 2: Send user's information from PowerApps to Automate using 'PowerApps V2' trigger and then create record with ID from flow to SP.

 

As you mentioned about PowerApps V2 trigger, Add input parameters in Trigger, (all parameters in sequence) and then add the Flow in PowerApps.

When you call the Flow by <FlowName>.run( param1, param2, param3,.... ) this would be the syntax.

 

[Note: When you use 'Respond to flow or App' action, you can send response back to PowerApps. Therefore, you can store the response in PowerApps as variable or collection]

 

Logic: I have described the logic before, it will be exact same for both methods.

 

 

(Also, do tag with @ symbol so I can get notified if there's any update on this thread)

Hope this helps

Helpful resources

Announcements

Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members,   We'd like to let you know of an upcoming change to the community platform: starting July 16th, the platform will transition to a READ ONLY mode until July 22nd.   During this period, members will not be able to Kudo, Comment, or Reply to any posts.   On July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities.   What to Expect in the New Community: A more unified experience where all products, including Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community Blogs that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Summer of Solutions | Week 4 Results | Winners will be posted on July 24th

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Community MembersNumber SolutionsSuper UsersNumber Solutions Deenuji 9 @NathanAlvares24  17 @Anil_g  7 @ManishSolanki  13 @eetuRobo  5 @David_MA  10 @VishnuReddy1997  5 @SpongYe  9JhonatanOB19932 (tie) @Nived_Nambiar  8 @maltie  2 (tie)   @PA-Noob  2 (tie)   @LukeMcG  2 (tie)   @tgut03  2 (tie)       Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 2: Community MembersSolutionsSuper UsersSolutionsPower Automate  @Deenuji  12@ManishSolanki 19 @Anil_g  10 @NathanAlvares24  17 @VishnuReddy1997  6 @Expiscornovus  10 @Tjan  5 @Nived_Nambiar  10 @eetuRobo  3 @SudeepGhatakNZ 8     Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 3:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji32ManishSolanki55VishnuReddy199724NathanAlvares2444Anil_g22SudeepGhatakNZ40eetuRobo18Nived_Nambiar28Tjan8David_MA22   Week 4 Results: Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 4:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji11FLMike31Sayan11ManishSolanki16VishnuReddy199710creativeopinion14Akshansh-Sharma3SudeepGhatakNZ7claudiovc2CFernandes5 misc2Nived_Nambiar5 Usernametwice232rzaneti5 eetuRobo2   Anil_g2   SharonS2  

Check Out | 2024 Release Wave 2 Plans for Microsoft Dynamics 365 and Microsoft Power Platform

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.    The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals. Watch a summary of the release highlights.    Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.    

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to https://aka.ms/PPCommSupport.   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages

Users online (1,519)