Get Emails sub folders

[StephanJ]

Hi all,

We built a flow that is monitoring sent items folder for 20 shared mailboxes. The flow collects the emails from the sent item folder save in sql and generate some metrics.

So far so good as everything is working as intended.

But we recently discovered that the users are manually moving the emails from the sent item folder to sub folders for their email classification.

That would mean that if they move an item before the scheduled flow starts, the moved email will not be tracked and therefore reducing the accuracy of our report.

Is there a way we can get the sent emails even if moved to sub folders pls?

Thanks a lot 

[ManishSolanki · Accepted solution]

Hi @StephanJ 

You could try "Get emails" action with the following configurations:

Set "Folder" parameter to empty so that emails can be searched from all exchange folders. This will work for exchange folders but not for local pst folder.

Set "Fetch Only Unread Messages" to No as when users drag to sub folders the email's status may become read.

In "Original Mailbox Address" parameter, set the email address of the shared mailbox.

Pls retest the flow after making required configurations in get emails action.

If this helps & solves your problem, please remember to give a 👍 and accept my solution as it will help others in the future.

Thanks

[StephanJ]

Thank you and I am currently using the GetEmails(v3) as you mentioned and is in fact working great.
I will try not specifying a folder and see. Knowing that I am applying a date criteria in the search query field, this might take incoming emails as well for the specified date. I will test that and see

[VictorIvanidze]

Try to change the approach - can you create a transport rule that will BCC all emails sent from the shared mailbox to a dedicated mailbox and process them there? 

[StephanJ]

Great Idea but we finally decided to transfer the burden to the org by asking them to change their current process of moving items from their Sent Items folder. They already have a process to BCC their own Shared mailbox when sending an email. Therefore, they can do their email classification from the inbox instead. Solution that works for all of us.