Situation:
Emails are received in inbox.
And I intend to (define maximum response time 1 day of SLA).
If there is no response to the email (sent), you must create a notification and flag the email (inbox and mobile notification).
Is it possible to create this check on inbox messages?
Thanks.
Hi @e-learn,
Yes, I believe that would possible. As an example I created a flow which will demonstrate up to the step of the check if the message has been sent. This will be checked after exactly 1 day, based on the receivedDateTime of the message.
You can use the ConversationId and ReceivedTime attributes from the When a new email arrives (V3) trigger.
1. Calculate your SLA for your Time to First Response based on the Received Time value. I have added it to a variable called TTFR. You can use this expression. Btw, use the addMinutes if you want to do some testing 😉
addDays(triggerOutputs()?['body/receivedDateTime'], 1, 'yyyy-MM-ddTHH:mm:ssZ')
2. Add a Delay until. Use the earlier mentioned TTFR variable
3. Add a HTTP action after the delay. Configure it to connect with the Graph API to retrieve messages from your sent items.
Btw, as an alternative I tried to use the Get emails action with a search query on conversationId, but I didn't manage to get that working though.
4. Add a parse json action, to parse the response of that HTTP action. I have only used body/value part of the json response.
This is the schema btw:
{
"type": "array",
"items": {
"type": "object",
"properties": {
"@@odata.etag": {
"type": "string"
},
"id": {
"type": "string"
},
"createdDateTime": {
"type": "string"
},
"lastModifiedDateTime": {
"type": "string"
},
"changeKey": {
"type": "string"
},
"categories": {
"type": "array"
},
"receivedDateTime": {
"type": "string"
},
"sentDateTime": {
"type": "string"
},
"hasAttachments": {
"type": "boolean"
},
"internetMessageId": {
"type": "string"
},
"subject": {
"type": "string"
},
"bodyPreview": {
"type": "string"
},
"importance": {
"type": "string"
},
"parentFolderId": {
"type": "string"
},
"conversationId": {
"type": "string"
},
"conversationIndex": {
"type": "string"
},
"isDeliveryReceiptRequested": {
"type": [
"boolean",
"null"
]
},
"isReadReceiptRequested": {
"type": [
"boolean",
"null"
]
},
"isRead": {
"type": [
"boolean",
"null"
]
},
"isDraft": {
"type": [
"boolean",
"null"
]
},
"webLink": {
"type": "string"
},
"inferenceClassification": {
"type": "string"
},
"body": {
"type": "object",
"properties": {
"contentType": {
"type": "string"
},
"content": {
"type": "string"
}
}
},
"sender": {
"type": "object",
"properties": {
"emailAddress": {
"type": "object",
"properties": {
"name": {
"type": "string"
},
"address": {
"type": "string"
}
}
}
}
},
"from": {
"type": "object",
"properties": {
"emailAddress": {
"type": "object",
"properties": {
"name": {
"type": "string"
},
"address": {
"type": "string"
}
}
}
}
},
"toRecipients": {
"type": "array",
"items": {
"type": "object",
"properties": {
"emailAddress": {
"type": "object",
"properties": {
"name": {
"type": "string"
},
"address": {
"type": "string"
}
}
}
},
"required": [
"emailAddress"
]
}
},
"ccRecipients": {
"type": "array"
},
"bccRecipients": {
"type": "array"
},
"replyTo": {
"type": "array"
},
"flag": {
"type": "object",
"properties": {
"flagStatus": {
"type": "string"
}
}
},
"@@odata.type": {
"type": "string"
},
"meetingMessageType": {
"type": "string"
},
"type": {
"type": "string"
},
"isOutOfDate": {
"type": "boolean"
},
"isAllDay": {
"type": "boolean"
},
"isDelegated": {
"type": "boolean"
},
"responseType": {
"type": "string"
},
"startDateTime": {
"type": "object",
"properties": {
"dateTime": {
"type": "string"
},
"timeZone": {
"type": "string"
}
}
},
"endDateTime": {
"type": "object",
"properties": {
"dateTime": {
"type": "string"
},
"timeZone": {
"type": "string"
}
}
},
"recurrence": {}
},
"required": [
"@@odata.etag",
"id",
"createdDateTime",
"lastModifiedDateTime",
"changeKey",
"categories",
"receivedDateTime",
"sentDateTime",
"hasAttachments",
"internetMessageId",
"subject",
"bodyPreview",
"importance",
"parentFolderId",
"conversationId",
"conversationIndex",
"isDeliveryReceiptRequested",
"isReadReceiptRequested",
"isRead",
"isDraft",
"webLink",
"inferenceClassification",
"body",
"sender",
"from",
"toRecipients",
"ccRecipients",
"bccRecipients",
"replyTo",
"flag"
]
}
}
5. Add a filter array, filter by the conversationid from the original message from the trigger action. In my example I stored it in a variable called ConversationId.
6. Check if the Filter Array is empty. In my example I am just using a Compose action. However you could obviously use a condition or something similar like that.
Thank you very much for your dedication and solution.
In fact, looking for a simpler check.
*Instead of being checked on the flag, I want to check my inputs (inbox) and outputs (sent).
The SLA can be confusing here.
The solution must go through: Check the message ID, or another parameter, if the email received in my inbox, was answered by me (in 1 day).
Is it possible to check with simpler parameters?
Thanks,
Regards
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