Issues sending emails to separate email groups based of conditions

[cewjr9842]

Good Morning everyone! I currently have a flow setup that if a item is added to a list it sends an email, to lets say team one.

However, I want to use the same flow to send an email to team two if a certain field in my Service Path column is selected. 

Example: if the service path item selected value is: Servicing or Originations it would go to team 1, if the service path value is Data Competency it goes to team two. 

For some reason, when I setup the conditions to send to it, it sends to both groups instead. Maybe I'm missing something. Any suggestions on how I should label the conditions to resolve this so the emails go out correctly and does not send to the other group when its supposed to go the the correct conditioned group?

[ViditGholam]

Hi @cewjr9842 can you share your flow screen shots it seems to me to be a very simple flow you just need to use conditions properly 

[cewjr9842]

@ViditGholam 

here is a copy of my controls I am using the for the dropdown selection for my service path. the control is service path value, I didn't know which one to choose so I chose the service path value my goal is to do:

if they select Servicing or Originations as the service path it goes to team 1, and if they select Data Competency it goes to team 2.

Also I for got above I have a measure in place that is working where the data from the list gets pulled and the emails go out based off whether there are attachments or not, yes they do have attachments and an email when they don't have attachments.  

[ViditGholam]

Hi @cewjr9842 you can try out as I have shown below 

[cewjr9842]

@ViditGholam Thank you sir. But I dont have Common Data Service since our premium License request has not been approved as of yet by my management. Any other solutions until then?

[ViditGholam]

@cewjr9842 Common don't need to use comman data service at all that is just an example how you can do it 

[cewjr9842]

@ViditGholam  I am confused as to what you are saying then. When I add the conditions to Yes statement it wont allow me to use that step.

[ViditGholam]

Okay @cewjr9842 Lets make it simple these are few of my questions 

Will service path only have values - Servicing  | Originations | & Data Competency ? 

[cewjr9842]

@ViditGholam  yes sir, it will only be selectable values in a drop down,  Servicing  | Originations | & Data Competency.

the two values if selected,  Servicing  | Originations with send an email to team 1, and the value Data Operations will send an email to Team 2.

[ViditGholam]

Hi @cewjr9842 so do this just use a single condition which will be this 

in the yes section of the condition send an email to Team 1 hence the email will be send to team 1 if the above condition is true 

Else 

it will be send to team to i.e in the "No" section of the condition.