One Drive Convert PPTX to PDF error

[adriano_diniz]

Hi all,

I am having an issue for converting PPTX into PDF One Drive step. I just received the following message:

{

  "status": 406,

  "message": "Conversion of this file to PDF is not supported. (cannotOpenFile / Error from Office Service. Url=https://pptcs.officeapps.live.com/document/export/pdf HttpCode=InternalServerError cert=subject:;thumbprint: ResponseHeaders=X-ErrorCode: PPTCannotOpenFileMetroFileCorruption)",

  "source": "api.connectorp.svc.ms"

}

It does run with PPT files, but not with PPTX extension. I have tried with several PPTX files, all failed.

Could anyone help me, please?

[v-jefferni]

Hi @adriano_diniz ,

Could you please share your flow in detail like as screenshots? I made a test from my end and the conversion works fine:

Best regards,

Community Support Team _ Jeffer Ni
If this post helps, then please consider Accept it as the solution to help the other members find it.

[adriano_diniz]

Hi @v-jefferni , thanks for your reply

I am sending to you a flow with 3 situations:

 From left to right:

Flow 1: A blank PPTX file.
Flow 2: The file that I need to convert as part of the process that I need to run. It gets a PPTX content in Sharepoint folder -> Create a copy in One Drive -> Convert in PDF -> Create PDF File

Flow 3: The same file from Sharepoint, but copied manually to One Drive root folder.

The results:

The flow 1 worked successfully every time.

The flow 2 worked successfully only once.

The flow 3 worked successfully only once, not as the same time as flow 2.

Maybe there is some issue with the file that I need to convert in. Do you know how to create a conditional step that runs until I have the convert file step sucessful? Maybe it could help

Thank you.

[v-jefferni · Accepted solution]

Hi @adriano_diniz ,

Usually we will add a "Delay" action to ensure enough time for file conversion or creation. But this basically use for large files. You may try and upload some small template PPTX file to your SP library, use it to test your flow. 

Please check below doc:

https://docs.microsoft.com/en-us/connectors/onedriveforbusiness/#known-issues-and-limitations

Best regards,

Community Support Team _ Jeffer Ni
If this post helps, then please consider Accept it as the solution to help the other members find it.

[adriano_diniz]

Hi @v-jefferni 

Thank you so much for your solution. It did worked. The PPTX file has 4MB. I put a 30-sec delay around the Convert File action and the flow ran successfully every time.

Thanks again! Have a great week!