Power Automate Approval Flow Issues on the Email action approval

[RUFFINIR]

Hello everyone,

I put in place a power automate flow for an approval, reject automation.

All the recipients email are within my company and organization (same domain, company ecc.) 

For some MAC users the in-mail button Approval works fine, for some windows users the Approval button release the error message in the picture!!!

Could someone help me on this?

Thank you 

[StretchFredrik]

Do the users get the same error if they try it in Outlook on the web?

What does the error say?

[RUFFINIR]

We didn't try the web side...but i mean it's a little bit unsuitable.

The error message said: "An error accured, please try again later" and the other message is about the Image download for privacy issue. I guess that could be also a security issue? They need to give the grant for downloading the images in the email and then probably the issue is solved?

On my PC i gave the possibility to download the images so i saw the icon and the other stuff. With my button approval it works fine. May be. Thanks for the support 

[StretchFredrik]

Sounds weird, the reason im asking about the web instead is just to see if it makes any difference, not that its a long term solution 😃

[RUFFINIR]

Ok, i'm going to ask them to try in order to have the whole picture and then i get back to you

[RUFFINIR]

The flow run successfully with webmail and closed the flow.

But it's absolutely unsuitable.....also my tester collegue said it's a little bit tricky for those don't use the web mail

[StretchFredrik]

I understand, i just wanted to rule out that it was a general issue.

Sounds like a issue in Outlook, are their Outlooks updated? I've never seen this issue. Usually when it doesn't work it won't work in any mail client. 

[RUFFINIR]

I'm going to check with them. 

Thanks 

[RUFFINIR]

We have the same version and update, due to the fact that we can't do it by ourself but there is a central updating systems for all the company PCs. So the issue it's not for an update missing, i guess.

[StretchFredrik]

How big % of the users have this problem?

[RUFFINIR]

50% 

[StretchFredrik]

Ive tried googling a bit and im afraid i have no idea whats causing this 😞