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Power Automate Approval Flow Issues on the Email action approval

Hello everyone,

I put in place a power automate flow for an approval, reject automation.

All the recipients email are within my company and organization (same domain, company ecc.) 

For some MAC users the in-mail button Approval works fine, for some windows users the Approval button release the error message in the picture!!!

Could someone help me on this?

Thank you 

 

RUFFINIR_0-1677228476231.png

 

11 REPLIES 11
StretchFredrik
Multi Super User
Multi Super User

Do the users get the same error if they try it in Outlook on the web?

 

What does the error say?

We didn't try the web side...but i mean it's a little bit unsuitable.

The error message said: "An error accured, please try again later" and the other message is about the Image download for privacy issue. I guess that could be also a security issue? They need to give the grant for downloading the images in the email and then probably the issue is solved?

On my PC i gave the possibility to download the images so i saw the icon and the other stuff. With my button approval it works fine. May be. Thanks for the support 

StretchFredrik
Multi Super User
Multi Super User

Sounds weird, the reason im asking about the web instead is just to see if it makes any difference, not that its a long term solution 😃

Ok, i'm going to ask them to try in order to have the whole picture and then i get back to you

The flow run successfully with webmail and closed the flow.

But it's absolutely unsuitable.....also my tester collegue said it's a little bit tricky for those don't use the web mail

RUFFINIR_1-1677231888034.png

 

 

StretchFredrik
Multi Super User
Multi Super User

I understand, i just wanted to rule out that it was a general issue.

 

Sounds like a issue in Outlook, are their Outlooks updated? I've never seen this issue. Usually when it doesn't work it won't work in any mail client. 

I'm going to check with them. 

Thanks 

We have the same version and update, due to the fact that we can't do it by ourself but there is a central updating systems for all the company PCs. So the issue it's not for an update missing, i guess.

StretchFredrik
Multi Super User
Multi Super User

How big % of the users have this problem?

50% 

StretchFredrik
Multi Super User
Multi Super User

Ive tried googling a bit and im afraid i have no idea whats causing this 😞 

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