Shared Inbox Trigger: "The specified object was not found"

[ericonline]

Hello,

I'm not able to get the O365Outlook- When an email arrives in a shared inbox, to work. I get a 404 error and the following message:

- Our security team added me as a member of the Shared Inbox

[ChristianAbata]

hi @ericonline  how many time passed after your team adds you to the mail box? some times you need to wait.

[ericonline]

Now 24hrs has passed. Same error. Any further ideas?

{
  "status": 404,
  "message": "The specified object was not found in the store., The process failed to get the correct properties.\r\nclientRequestId: 1892edb1-63d2-49f6-92ff-f95d72096c33\r\nserviceRequestId: 0bef922e-b280-4e69-9004-4e217c286f00",
  "error": {
    "message": "The specified object was not found in the store., The process failed to get the correct properties."
  },
  "source": "office365-eus2.azconn-eus2-01.p.azurewebsites.net"
}

[ChristianAbata]

@ericonline  please try creating a new conector in a new flow.

[ericonline]

Hi @ChristianAbata , a new connector, or a new connection?

If connector, I'm not sure what you mean. I will try to create a new connection to O365Outlook and see if that solves the issue.

[ChristianAbata]

@ericonline  yes sorry for my translation, please try re-creating your flow, new conection and new trigger etc..

[ericonline · Accepted solution]

@ChristianAbata ,

I created a new Flow, new trigger, connection, etc. No change.

Testing:

If I change the trigger to "When an email is received" (in my primary email inbox), the Flow works fine. 

Final fix:

The Shared Mailbox has some rules setup that when an email is received with a certain Subject string, they are moved to a subfolder within the Inbox.

These are the emails I want to trigger my flow.

I had to manually type in the subfolder path (Inbox/subfolder) because selecting it from the folder picker did not work

Potential fixes:

I'm not sure what fixed it, but some combination of:

- Waiting for a day+ after being added as a member of the Shared Mailbox

- Recreating the Flow after being added as a member of the Shared Mailbox

- Adding a new Connection after being added as a member of the Shared Mailbox

- Manually typing the subfolder path into Folder field of trigger

Hope this helps!