I am half way building a "service desk" type of list on Sharepoint with Outlook being the main correspondence method. I have created a flow that currently:
1. Reads an email coming into a shared inbox and creates a new sharepoint list item, and also attached the email to the list item and even sends an email back to the sender
2. I now want to work out a flow that monitors the shared inbox and identifies a reply and then updates the existing sharepoint list item it relates to. Im not sure if it should be looking for the sharepoint ID in the subject, or another method. Should I create a seperate flow or modify the original that creates the new items?
Can any please suggest best approach? Thanks
Accepted Solutions
You need to develop a new flow that runs on the below trigger
And you need to extract the subject from the email and use it in Get Items Filter Query to get your sharepoint list item to update it
Filter Query
endswith(title,expressionBelow)
Expression:
where the expression used assumes the reply is in the format RE: Subject
Hope this gives you an idea!
You need to develop a new flow that runs on the below trigger
And you need to extract the subject from the email and use it in Get Items Filter Query to get your sharepoint list item to update it
Filter Query
endswith(title,expressionBelow)
Expression:
where the expression used assumes the reply is in the format RE: Subject
Hope this gives you an idea!
Helpful resources
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