Teams "When a new chat message is added" trigger stop working eventually

[damnihatethat]

I am trying to make a flow which triggers when a new chat message is posted to a group chat.  The flow works initially, but eventually stops triggering when new chat messages are posted.  It seems like maybe after 1 or 2  hours.   

My flow is extremely basic, just trigger "When a new chat message is added" with no other settings.

I've noticed in the output of a successful run, the output message contains: "subscriptionExpirationDateTime": "xx" and a date/time which seems to be 1 hour from when I initially started the flow.

[Thoams]

same issue here

[damnihatethat]

I used "When keywords are mentioned" trigger instead and it works much more reliably.

[Thoams]

This trigger forces you to specify the conversation IDs to listen to. Whereas "When a new chat message is added" covers all messages. 

[damnihatethat]

Yes.  It happens to work in my case since I was interested in a specific conversation.

[Amisan]

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@damnihatethat wrote:

I am trying to make a flow which triggers when a new chat message is posted to a group chat.  The flow works initially, but eventually stops triggering when new chat messages are posted.  It seems like maybe after 1 or 2  hours.   

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I have the same issue. How can I solve this problem?

[damnihatethat]

I never found a solution.  The "When keywords are mentioned" trigger works much more reliably and works in my use-case since I'm only interested in one chat.  I just put a bunch of single letters as my keywords and I pick up every message.  I think in the documentation it stated that even the meta-data of the message was searched for the keywords so probably something like a colon or something would always be in every message however I haven't spent any time investigating.

[Amisan]

Thank you for your information. If the message contains only letters, numbers, colons, or other symbols, I could use "When keywords are mentioned." However, in my case, it is difficult to use this trigger because I use not only English but also Japanese. If this problem is due to a bug, I hope it will be resolved soon. If not, I would like to know the solution. I wonder where to ask...

[damnihatethat]

My *guess* is that if you put "0", "1", "2", "3", "4", "5", "6", "7", "8", "9" as the keywords, then you would get every single message, even in Japanese (because of the meta-data).  Just a guess though.  Test it out though, I am curious to know.

[damnihatethat]

on this page https://docs.microsoft.com/en-us/connectors/teams/   it says "When keywords are mentioned trigger fires for all data related to a message. This includes the sender of the message and the text that includes the time the message was sent."  So I think adding each possible digit as a keyword would work.

[Amisan]

Thanks for investigation! That is very useful information. It does work even in Japanese!

But as you mentioned before, that is useful for only a specific conversation and does not cover all conversations.

I found the solution for this problem in my case.

1. Create a "Scheduled cloud flow" and set the interval for 1 hour. 

2. Add "Power Automate Management" action and select "Turn Off Flow".

3. Add "Power Automate Management" action and select "Turn On Flow".

Thank you for your kind support.

[Thoams]

Microsoft got back to me with a response : 

"I have tried reproducing the issue and noticed the same. The flow didn't trigger after one hour. We had an internal ticket on this issue and are working on it."

As soon as I receive an update on this, I will share it with you.

[ayearsley]

Did you every receive a response from Microsoft on this?  I was trying to use this trigger last week and experience the same issue.

[MFS]

Mine doesn't stop working but is taking around 2 minutes to execute.

[keku]

Here, we're discussing actions triggered when a new chat message is added in Power Automate. There are two distinct actions: 'When a new channel message is added' and 'When a new chat message is added.' The issue lies in the second action, where only a link labeled 'linktomessage' is provided. How can I access and retrieve the content of the added message from this link?

[mpgoggin]

Use the Get Message Details flow action, passing in the message ID and conversation ID (custom)

[MFS]

I'm using the same trigger, when a new message is posted and it is working perfectly, I recently updated the flow to GPT-4 as 3.5 was getting deprecated.

The only issue I have is that PowerAutomate is slow in detecting posted message so it takes 2-3 minutes to respond to the message. The flow actually runs in less than 5s so I know its not the issue with the flow but with PowerAutomate reading the message.

I have another flow configured with @mention of the Account that is used to configure the flow. That triggers instantaneously. After that is triggered, the first flow also triggers as it detects a chat.

The problem I was having was with Keywords as it was triggering a loop somehow as the Keyword was also mentioned in the response of the message. I was not able to fix that so resorted to the above two.

[MFS]

Sounds about right. This is a issue with PowerAutomate. If you look at the flow you will see that flow is still taking less than 5 seconds to complete. 

[MFS]

Microsoft responded after 1 year after I forgot all about it. 

[mpgoggin]

Thanks @MFS for the heads up on processing delays and your work around. I hadn't seen that yet but will do some additional testing.

Regards,

Michael