Using a switch to send form responses to specific emails

[egroggett]

I have a form that requires users to identify which Council they would like their form to be routed to. I added a switch, thinking that would be the right move, but it is not working. I found a discussion about an issue if the users can select multiple options, which I had, so I reduced it to one option only, but I am still having issues. I receive a copy of my form when I submit a test form but the forms never reach any of their destinations. Below is a screen shot of the section of the form I have tied to the switch cases and the flow. I have 6 cases and all are set up the same, except for the email address. Any help would be appreciated.

Thank you!

Elaine

[Pstork1]

One of the common problems when using a switch with text is that its case sensitive. I would suggest double checking that the value you are getting from the form is exactly the same as the one you typed into the case. I normally convert everything to all lower case when using a switch to control for this kind of problem.

[David_MA]

Since you don't say what is not working, in addition to what @Pstork1  said, be sure to use the dynamic content option of your field that contains Value after it since it is a choice field you are using. That will return the actual text value (provided you kept it to only one choice).

[egroggett]

Thank you for the quick reply. I do have the dynamic content in the switch value field. I did not have all of the text for each case exactly as they are on the form so I corrected that but, the forms are still not being delivered to the emails provided in the cases. I am just not sure what I am doing wrong. I appreciate the help.

Thank you.

Elaine

I appreciate the help.

[egroggett]

Thank you! I had the cases of the text right but they all have the word Council at the end and I had not included that. I added it but when I submitted another test form, the form failed to deliver to the selected Council.

Any other ideas? It does not appear to be a difficult setup. I thought it was a straight forward flow, especially once I removed multiple Council options.

I appreciate the help.

Thank you again,

Elaine

[Pstork1 · Accepted solution]

I would add a Compose just before the switch so you can see exactly what the value is that you are using to switch. I've also seen a case where the case and spelling matched but the value had an additional space at the end. The solution was to do a trim on the value. Either way I would add a compose temporarily so you can be certain what the value is that you are trying to match. It has to be exact.

[egroggett]

That did it! I finally got the form delivered to all of the different destinations. 

Thank you for the help!

Elaine