Crisis Communication solution feedback

[mabolan]

On Monday afternoon, as news of COVID-19 cases spread globally, we pulled together a team to help customers coordinate their own information sharing and team collaboration in response to evolving conditions in times of crisis. Today, less than 48 hours later, we’re releasing the first version of that solution for any customer organization to quickly implement. You can read more about the solution in our blog post or get the full instructions for how you can implement your own Crisis Communication app here.

We're extremely excited to hear how the community leverages this app, so we've created this thread to hear directly from you. Feel free to share your experience customizing the solution and altering it for your own needs. Over the next few weeks, we'll take your responses to make the app even better and post incremental updates. 😁

[Lawrence465]

i also have the same problem.Can you please help with a prompt solution

[Lawrence465]

THIS WORKED FOR ME JUST NOW

Please remove the sharepoint list and the Crisis Communication.request and add your sharepoint list again from your datasource and connect....Save and then publish again. Test your app and it should work.

Thank You

[martinkwright]

Thanks for trying to help! Appreciate it. I have done as you suggested to no avail... It's as if no matter what I do it always sorts on ID vs Rank or the Order column previously suggested. Override somewhere.... It's a real bummer because we really need to elevate the priority of some FAQ's urgently and I am most resigned to removing items and adding them again.

[Anonymous]

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@martinkwright wrote:

Thanks for trying to help! Appreciate it. I have done as you suggested to no avail... It's as if no matter what I do it always sorts on ID vs Rank or the Order column previously suggested. Override somewhere.... It's a real bummer because we really need to elevate the priority of some FAQ's urgently and I am most resigned to removing items and adding them again.

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Hmm that's odd.... Perhaps an obvious question, but have you checked the actual list with FAQ's on your SharePoint page? To see if the rankings are put in there?

Like this:

(note that I did make the column Rank visible to make this screenshot)

[Anonymous]

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@Lawrence465 wrote:

THIS WORKED FOR ME JUST NOW

Please remove the sharepoint list and the Crisis Communication.request and add your sharepoint list again from your datasource and connect....Save and then publish again. Test your app and it should work.

Thank You

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Hi @Lawrence465 ! Is this regarding the connection errors I received? Does the Crisis Communication request flow still work after removing it? 

Thanks!

[martinkwright]

Sure did.

[Lawrence465]

Yes....its regarding the connection error you got.The flow would only work when its removed alongside the Sharepoint list that was imported and then just add your own Sharepoint list from the data source panel and connect it again. It would take the "CrisisCommunication.request" error from there and you should be good to go please.

Thanks

[Anonymous]

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@Lawrence465 wrote:

Yes....its regarding the connection error you got.The flow would only work when its removed alongside the Sharepoint list that was imported and then just add your own Sharepoint list from the data source panel and connect it again. It would take the "CrisisCommunication.request" error from there and you should be good to go please.

Thanks

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Thanks! Didn't work for me, unfortunately 😞

@martinkwright , then I'm out of guesses, hope someone can help!

[lburgess]

Interested in looking at implementing this. One question - the app uses Power Automate.  We are not currently licensed for Power Automate.  I presume we would be required to buy the necessary Power Automate licensing to utilize the app.  Is that correct?

[Lawrence465]

I think so..if you don't have the Power Automate subscribed in your licensing plan, i think you can't have access to use it.

Thanks but i stand to be corrected by other Experts too. 🙂