Crisis Communication solution feedback

[mabolan]

On Monday afternoon, as news of COVID-19 cases spread globally, we pulled together a team to help customers coordinate their own information sharing and team collaboration in response to evolving conditions in times of crisis. Today, less than 48 hours later, we’re releasing the first version of that solution for any customer organization to quickly implement. You can read more about the solution in our blog post or get the full instructions for how you can implement your own Crisis Communication app here.

We're extremely excited to hear how the community leverages this app, so we've created this thread to hear directly from you. Feel free to share your experience customizing the solution and altering it for your own needs. Over the next few weeks, we'll take your responses to make the app even better and post incremental updates. 😁

[mabolan]

@Anonymous , I'll try to answer the questions that I can 🙂

• The issue @DanielaHo had should be resolved now in the latest version
• We can consider this for a future enhancement 🙂
• Yes, location in the Teams app is currently not working; we have a bug on the Teams team to resolve
• This bug should be deployed now; please make sure that you have the latest version of the Power Apps app from the iOS app store
• You can send the notification to a distribution list instead if you don't want to use the AAD connector
• It includes all launches (including within Teams)

[MLCarter1976]

THANK YOU!  I am sorry, I am new to this and I didn't see that they were specific associations that are / were needed.  I have gone in and added them.

One little thing, I am using my admin account that does NOT have e-mail.  I am asking to have email enabled for that account, if possible.

I assume I can't continue, I get error with Office 365 Outlook when I try to create.  I don't know if there is a way to do so.  We try to not have our user account do "admin" work.  Also my admin account is a SharePoint Online Admin and my user account is just a user.

[rolee35_tx]

First, I would like to thank you so much for sharing this application. It is very timely and helpful.

I have ran into an issue. The Request Help flow is not working. When I looked in the Crisis Information PowerApp I could see the data source CrisisInformation.Request was not connected. I deleted with the intention of adding it back, but I cannot see a clear way to add it back. Can you offer some guidance on how to add the datasource back, and how to troubleshoot the flow?

Thank you!

Roger.

[rolee35_tx]

I was able to restore the app, and the CrisisCommunication.Request datasource is back. However it says it is "Not Connected". When I am in the app and a "Make a Request" nothing happens. When I check the CrisisCommunication.Request flow run history it shows it has never ran. Any ideas??

Thanks, Roger.

[Amrit]

Unless its design flaw, it really doesn't work with Shared Mailbox.

I have tried creating from scratch , it still fails with Shared Mailbox but works with Admin mailbox.

Raised this multiple times with no help.

[GeorgeBeth]

Yes, I am attaching it... @mabolan 

Thank you

[KeBrJoDk]

i get the same problem !

[djoeg01]

Hi ,   Great App !!

I installed the App yesterday, and ran into only one issue. I looked through the feed back to see if this was a general issue , but didn't find anything.

The CrisisCommunication.Request flow isn't running, I haven't received any of the feed back requests in my Teams Channel either. 

I noticed in the original youtube deployment showed the flow as having a PowerApps trigger but my trigger is an outlook email, which is fine if this is a later version.  From the submit button I see a variable sending email to the admin. So I've added my email to the Admin settings form.  But still no luck.

Any help appreciated.

Greg

[Mr-Dang-MSFT]

@rolee35_tx @Amrit @KeBrJoDk @djoeg01 

Can you confirm that the connection to your trigger in the request flow is the email address that is set in the admin app:

1. Open the admin app.

2. Go to Admin settings.

3. Ensure that an Admin email is filled in. If it is not, the request will not have a recipient.

1. Open the flow. 

2. Click on the ellipsis at the top right of the trigger.

3. Make sure the connection that is selected is the same inbox that will be receiving the requests: the admin email that is used above.

[djoeg01]

Hi , Thanks for the reply.

I can confirm that both are using the same email addresses and connection. any  other thoughts ?