Email Flow embeded HTML5 format suddenly fail to work

[hpkeong]

Hi PG:

Before 24/Jul, my Email Flow with HTML5 format works perfectly.

On 26/Jul onwards, it failed to work.

What happended? Please help.

24/Jul - Screenshot

 26...until today /Jul Screenshot

[hpkeong]

Hi

My customers complained to me it failed to receive email (orders) from their users. I was shocked and have to apologize to them.

Awaiting quick fixing. Please see attached simple trial.

TQ

[hpkeong]

Hi

While awaiting reply, I try again:

1. Gmail - My Flow showed Success, BUT no gmail received in Inbox, Spam, etc. STRANGE!

2. Work Mail (I tried on two of my work mail) - All Success and can be received.

What's wrong with gmail and PowerApps?

Please help.

TQ

[roaceves]

Hello,

The issue about "InvalidTemplate"  is identified and we are working on a fix.

Not sure what you mean by Gmail and Work Mail. Are you trying to send TO Gmail account? You should get an email from "Microsoft Power Apps and Flow", is that what you are expecting? If the flow succeeded the mail should be there, it might take a few minutes to arrive after the flow succeeds.

Thanks,

Rodrigo

[hpkeong]

Hi

My Trial

- I sent to my hpkeong@mys-qi.com – this is my work mail and My Flow Activity showed Success and I received. OK
- I sent to hpkeong@gmail.com – in My Flow Activity, now showed Success, but in hpkeong@gmail.com INBOX showed nothing.

I have been waiting for 20 min. Nothing. STRANGE.

Please verify if you have gmail to test.

TQ

(Note: Previously, early Aug you had fixed, my gmail can received but live and mys-qi.com never received)

[Samuel]

@SameerCh, as well, in case he has more context on how the generic email connector works. But I don't think there should be anything special about sending to a gmail account.

However, I believe in the past, we've seen issues where if you click the "unsubscribe" link in the email recieved, you'll never be able to get another email to that inbox. Any chance that happened?

[roaceves · Accepted solution]

The reason your gmail account is not receiving mails, is because you clicked on the 'unsubscribe' link. So no mail is beeing sent to that address. If you want, I can enable that address to receive mails again.

Thanks,

Rodrigo

[hpkeong]

Hi Rodigo:

Yes, you absolutely right. I have ever click on "unsubsribe" to TRY what is this going to happen.

I apologize for that but as a tester, I will be bold to do whatever I should do to get to know every single things.

Please ENABLE for me, hpkeong@gmail,com again. TQ.

NB: In this case, can you REMOVE the ...phrease..unsubsribe..so that this would not happen?

Have a nice day.

[roaceves]

Done.

We can't remove the unsubscribe link. Just don't click it 🙂

Regards,

Rodrigo

[hpkeong]

Hi

Thanks for prompt reply and action.

I have tried hpkeong@gmail.com - STILL nothing received, even in SPAM

I sent to my wife's gmail account, also nothing received.

Um...looks like gmail problem?

My company account, hpkeong@mys-qi.com - can receive yesterday, but NOW, also cannot received.

Really confuse!

Harold also replied me email saying that INVALID TEMPLATE is a known issues. ???

[roaceves]

The Invalid template is a knwon issue and we are working on a fix.

Are all these mails you are trying to send using Power Apps? It could be the invalid template issue. Also, there's a limit of 20 mails per day; you might have reached that limit and that's why you can't send any new mails.

Thanks,

Rodrigo