Embedded canvas application is not showing when I play the app

[OussamaOsman]

So, I have a model-driven application and I have two embedded canvas app in it. 
The thing is that I can see them clearly and they are working properly in forms when I'm in edit mode but when I or someone else play the application there is no sign of an app in the form. Not even a place to it like if it is not there.
I tried to save and publish a lot and nothing changes. 
Please if can someone know how to fix this.

[Ethan_R]

Hi @OussamaOsman ,

Do they have security role/access for that App as well as the security role to read/write canvas applications?

[OussamaOsman]

@Ethan_R hello Ethan, sorry for my late reply.

I have all the roles as well as System administrator.

The things is if I launch the app in Edit mode, I can see the app clearly and it working. BUT when I launch the app in play mode, I cant see the application. Also, the column height is 0 so like nothing is in it.
I did publish hundreds of times and I update it to the last version and still same problem

[Ethan_R]

Hi @OussamaOsman ,

Please check the following:

1. For Users, have you shared the App with other Users in the Organization?

2. If its embedded, is the Field on the Form, visible?

3. Check security role:

4. I hope the configurations on the Embedded App is correct (assuming you used Field Control on Form). If its something else like Html page then I hope you JS and IFrame contents are correct.

Do check these items and let know if these items looks good.

[OussamaOsman]

Thanks for you help @Ethan_R.
Regarding your questions:

1) yes. Same problem

2) yes it's the only main form of the table

3) It's same as you. I shared a picture of it

4) I tried to do it as canvas component. then i tried to do it inside a field control and same results ( working just fine in edit mode but not visible at all in play mode) 

As you will see that the app is visible in the edit mode but not in the play mode and I published it many many times and made sure that i'm using the last version

[Ethan_R]

Hi @OussamaOsman ,

I see, 

Can you try 1 thing, remove this App from here and Add it from Classic Form Editor.

Reason is you add a field in Classic editor and then format control into Canvas App control that is visible on the Form. 

In new designer, we do not add Field anywhere, it uses direct approach.

I haven't implemented with new style yet. But do check it out.

[Ethan_R]

Also @OussamaOsman ,

Usually App displays when Form is Saved, 

When Record is not saved then embedded controls usually does not appear.

Hope this helps as well

[OussamaOsman]

I tried also. it will show the control label only without the app

[OussamaOsman]

I saved and publish the form and then save and publish the app and still the same 😕