Errors when sharing the app

[nemanjasovic011]

Hello,

I am getting the below issue with a user that the app has been shared with(he was asked to verify the connections), The only SharePoint site the app is talking to, has that user as the owner. The only data connections in the app are to a single SharePoint site. Another user had the same error but after granting him SharePoint permissions and refreshing, the errors disappeared. Hard refresh was attempted with problematic user with  no resolution. 

App works fine for me and another user.

"Error when trying to retrieve data from the network"

[Hassan_SZ_365 · Accepted solution]

Hi @nemanjasovic011 ,

Here's a concise checklist to troubleshoot the issue:

1. Confirm that the user has the necessary permissions on the SharePoint site and on the specific list or lists being accessed by the app.
2. Make sure the user has accepted the sharing invitation for the app and has logged in with the correct account.
3. Verify that any data sources within the app have been shared with the user as well.
4. Instruct the user to clear the browser cache or try accessing the app from a different browser or in private/incognito mode.
5. Check the SharePoint site's permissions to ensure the user hasn't been inadvertently restricted or placed in a limited permission group.
6. Ensure that any data connection related to SharePoint in the PowerApps is properly set up and that the user's account has the necessary API permissions.

If the issue persists, consider re-sharing the app with the user or asking the user to re-verify their connections. If the problem continues, it might be helpful to gather more information from the user's session by using the Monitor feature in PowerApps to see the detailed error messages when the user interacts with the app.

Remember to check the user's permissions at both the site level and the list level in SharePoint, as permissions can be uniquely set in both places.

Best Regards,
Hassan Raza

[nemanjasovic011]

Can you explain 4 to me?