We have a rolled-out app that around 300 users access. For one particular user the scroll bar is wider than what should be shown. It must be something particular about that user's browser settings. That user has tried three different browsers (IE, Edge, Chrome) and all three show the same. Everything thing else on the user's screen is the right size, so I know it isn't a zoom size on browser.
I've attached a doc with screen shots of what it should be and what it is showing for the one user.
Thanks.
Solved! Go to Solution.
@loraDallas what is the screen resolution for the user who is seeing the big scroll bar? And what is the screen resolution for other users?
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Thanks!
Hardit Bhatia
Microsoft Business Applications MVP
Microsoft Certified Trainer MCT
@loraDallas what is the screen resolution for the user who is seeing the big scroll bar? And what is the screen resolution for other users?
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If you like this reply, please give kudos (Thumbs Up). And if this solves your problem, please mark this reply as a solution by selecting Accept as Solution. This makes it easier for others to find answers to similar questions.
Thanks!
Hardit Bhatia
Microsoft Business Applications MVP
Microsoft Certified Trainer MCT
Thanks Hardit.
User confirmed that her resolution was same as others but noticed her browser zoom was above 100%. She has never gotten back to me to confirm this.
Thanks for your direction.
Hi, did you end up working out why the scroll bars are bigger for some users? i have the same issue.
Hi @Anonymous ,
Unfortunately, the user reporting issue never responded to confirm if this was resolved. She believed it may have been the zoom on her browser. This was reported by 1 out of hundreds of users so it has not been pursued any further.
Hello all, I did eventually find an actual solution to this -- what seems to be occuring here is a strange interaction with Zoom in Edge (as noted), and the 'Fit to Screen' button in the top right.
You can recreate this by zooming in, hitting 'Fit to Screen' and zooming out and doing the same. The scrollbar will change sizes. The correction in the end, is to return zoom to 100%, and select 'Fit to Screen'.
Thank you Lucien! I was wondering for ages by now, why my Edge does not display things correctly...
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