How do I update watcher's list for an end user view who does not have all the rights of an admin view

[ChandanMishra]

Hello team,

I have a ticket tool, where there is a form_for_watcher. 

I need to click on update watchers button such that user can select watchers (people) from the drop down menu) and update them to receive updates on tickets.

Please find pictures below of the data controls. Please let me know how do I achieve this.

this is the onSelect property for form_for_watcher

this is the data source for form_for_watcher

this is the items property for the watchers drop down

this is the how the form looks like

Button 3 is for update watchers

Regards

Chandan Mishra

[Jagadeeshk]

Pls elaborate,  

1. What action required on submit of update watchers list button? After click user want to select from dropdown? 

[ChandanMishra]

@Jagadeeshk 

Dear Jagdeesh, Thanks again.

Since in End user view mode (unlike admin view mode) - you can only view the ticket details and can't make changes, except adding watchers in the ticket details.

Hence, Watchers are people who would like to get an update on the ticket. It is like a people picker.

So if I am end user, I will add people from drop down, who would like to get an update on the ticket and then click on update watchers button, so that those people will get an update, whenever there is any change in the ticket.

[Jagadeeshk]

The Forms will display only one record at a time. So if you filter with watcher dropdown, you may get multiple records. 

So I suggest below method,

1. Add a gallery, at items = filter(incident management tracker, watchers=dropdown.selected.value). This will list down the possible lists with condition met.

2. Add a icon in gallery and on select= select(parent).

3. In forms data source =incident management tracker.

4. Items=Gallery.selected.

[ChandanMishra]

@Jagadeeshk 

Dear Jagadeesh, Thank you for the steps, however without using the steps given by you, I could tweak my code a little bit and now the update watchers button is working. However, I have some execution issues where after updating the watchers, it does not update the watchers right away, but when I go to home, then come back to the same screen then I see the results. Please see the screenshot.

This is my code for update watchers button (shown below)

Also when I click on the save button, it does not turn into a pencil button. this is my code for the save button (shown below)

Please let me know what am i missing.

Regards

Chandan Mishra

[ChandanMishra]

@v-albai-msft 

Dear Allen, Please enlighten me here with your thoughts. One of the gentlemen was helping me here until, but I am still facing some execution issues in my watchers button here. I did try the earlier steps for sending email, but here the scenario is little different. Here the end user can't make any changes in the screen except updating the watcher's list. I have 2 update the watcher list in the drop down, click on the update watchers button (that comes from 'Form_For_Watcher' form) and after that I have click on the save button, which will save Data Card Value 11 in 'FormDetail2' Form. Then the save button should turn into pencil button.

I am only concerned about these 2 data controls (in red circles) in the entire form.

People picker (drop down) = DataCardValue11

Update Watchers List Button

Also Please find a screenshot

Please let me know what am I missing.

Regards

Chandan Mishra

[v-albai-msft]

Hi @ChandanMishra ,

Do you want to achieve below:

1. You have a people dropdown with two options.

2. End users can only edit this people dropdown.

3. Under the people dropdown, there is a form that shows detailed information of selected people.

Correct me if I misunderstand.

Below is my questions:

1. What do you want to do in "Update Watchers list" button(Button3)?

2. From your screenshot, seems the “Form_For_Watcher” only has one DataCard –Watchers, so what is the relationship between this dropdown and below form(Maybe this is the FormDetail2 form)? Populate the below form based on the selected people?

I am still confused about your requirements, could you please provide more information and screenshots(Better to give me a detailed example).

Best regards,

Allen

[ChandanMishra]

@v-albai-msft 

Dear Allen,

Thank you for your response.

There are 3 things in play here.

1) DataCardValue46 from FormDetail2

2)DataCardValue11 from Form_For_Watcher

3) button3  - which is the updatewatcherslist

Requirements are as below:

End User cannot made any edits to formdetail2. Only admins can do the changes.

But End user can only add people to the watchers list to watch the ticket updates, hence they are in a different form - which is form_for_watcher.

Hence, they can only select people in datacardvalue11 and then click on button 3. 

Once they do that, the data card value 46 should also be updated automatically, then they click on the save button which is save icon 2 and the save button should turn into pencil button.

Please find below the screenshots

this is button 3

this is datacardvalue46

this is datacardvalue11

this is the save button

Regards

Chandan Mishra

[v-albai-msft]

Hi @ChandanMishra ,

Still I cannot understand this:

"Once they do that, the data card value 46 should also be updated automatically, then they click on the save button which is save icon 2 and the save button should turn into pencil button".

Below is my understand and question about this requirement:
1. After clicking button 3, the datacardvalue46 should be populated with the selected people in datacardvalue11.
2. If datacardvalue46 has value, the FormDetail2 should be populated based on datacardvalue46 so that end user can see details about selected people. 
3. But why you put SubmitForm(FormDetail2 ) inside SaveIcon2? Since end user cannot edit FormDetail2, they do not do anything in FormDetail2, they just see the information.(If they just view information, no need to submitform)

4. Does "pencil button" here equal to "edit button"? So when end user click SaveIcon2, they can edit the information in FormDetail2? Or after click save button, the save icon disappear and pencil icon appear, but end user still cannot click this pencil icon(this is for admin?)? 

I am rather confused on why you need the SaveIcon2 button and the pencil icon.

Best regards,

Allen

[ChandanMishra]

@v-albai-msft 

Dear Allen,

Please find below my inline comments: in CAPITALS & EMOTICONS 

1. After clicking button 3, the datacardvalue46 should be populated with the selected people in datacardvalue11. - YES 🙂

2. If datacardvalue46 has value, the FormDetail2 should be populated based on datacardvalue46 so that end user can see details about selected people. - YES 🙂

3. But why you put SubmitForm(FormDetail2 ) inside SaveIcon2? Since end user cannot edit FormDetail2, they do not do anything in FormDetail2, they just see the information.(If they just view information, no need to submitform) - YES YOU ARE RIGHT🙂. NO NEED FOR SAVE BUTTON/PENCIL BUTTON, BECAUSE THIS IS VIEW MODE. PLEASE IGNORE NO. 3

4. Does "pencil button" here equal to "edit button"? So when end user click SaveIcon2, they can edit the information in FormDetail2? Or after click save button, the save icon disappear and pencil icon appear, but end user still cannot click this pencil icon(this is for admin?)? - YES YOU ARE RIGHT🙂, THIS WAS MY INTENTION TO DO IT, BUT SINCE THIS IS VIEW MODE, PLEASE IGNORE NO. 4 ALSO. I HAVE DONE THE SAME CONCEPT IN MY ADMIN SCREEN.

I am rather confused on why you need the SaveIcon2 button and the pencil icon. - YOU ARE RIGHT, BOTH SAVE BUTTON & PENCIL BUTTON ARE NOT REQUIRED.🙂

Requirements:

As of now, the when I click on button 3 (update watchers), datacardvalue46 gets updated with the people I choose in datacardvalue11, but I have to click on home and again come back, then only I see the changes being reflected. It does not happen rightaway. That's it...this is the only thing I want on this, rest everything is fine. I had actually mentioned the same thing in this email chain, just before tagging you. Please see a screenshot.

I have used NAVIGATE, but still the data doesn't get refreshed.

I tried adding this code also, but it doesn't work

SubmitForm(Form_For_Watcher)&&SubmitForm(FormDetail2); Navigate('END USER VIEW Screen');

Regards

Chandan Mishra