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Arto
Regular Visitor

MS flow fails with "Item Not Found" for one user only

Hello,

 

I have a Flow that creates and sends an email based on a List item.

 

The flow is used by multiple users without issues but last week one user started to have an issue with the flow. 

 

For this user only, the flow started failing with the error "Item Not Found".

When looking at the flow history, the ID does not correspond to the SharePoint List ID he used to run the flow against.

The ID on the List item is 1079, but in the flow history it shows 10000179.

 

If I remove the users Run Only access and add it back, the user can run the flow once, and then the issue returns.

 

I would understand if the issue would affect all users who have Run Only access to the flow, but its only one user.

 

Tried searching the forum/google but could not find anything.

 

Has anyone else ever seen this type of behavior?

 

Below example screenshots of the affected user and another user who is not affected running the Flow against the same List item.

Screenshot_571.png

Screenshot_570.png

  

 

1 ACCEPTED SOLUTION

Accepted Solutions
iAm_ManCat
Most Valuable Professional
Most Valuable Professional

Recreate it.

Create a new flow from blank using that trigger, then recreate the flow - if you still see the same issue after a recreation then I would raise a support ticket with Microsoft via your admin portal.


@iAm_ManCat
My blog


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8 REPLIES 8
iAm_ManCat
Most Valuable Professional
Most Valuable Professional

How is the 1079 being sent to the flow as an input? I assume you have a step before this Get Item that gets the ID from the selected item? could you share a screenshot of the rest of the flow before this part?


@iAm_ManCat
My blog


Please 'Mark as Solution' if someone's post answered your question and always 'Thumbs Up' the posts you like or that helped you!


Thanks!
You and everyone else in the community make it the awesome and welcoming place it is, keep your questions coming and make sure to 'like' anything that makes you 'Appy
Sancho Harker, MVP


Arto
Regular Visitor

Hi,

 

There is only one step before the Get Item, you can see it and the get item action below.

 

Screenshot_573.png

Screenshot_574.png

  

iAm_ManCat
Most Valuable Professional
Most Valuable Professional

Thanks, did you create this from a template or from blank?

I'm seeing that a lot of template items use a 'for a selected item' that uses an old schema


@iAm_ManCat
My blog


Please 'Mark as Solution' if someone's post answered your question and always 'Thumbs Up' the posts you like or that helped you!


Thanks!
You and everyone else in the community make it the awesome and welcoming place it is, keep your questions coming and make sure to 'like' anything that makes you 'Appy
Sancho Harker, MVP


iAm_ManCat
Most Valuable Professional
Most Valuable Professional

Could you expand the output of the 'for a selected item' for that failed item and see what it shows here:

image.png


@iAm_ManCat
My blog


Please 'Mark as Solution' if someone's post answered your question and always 'Thumbs Up' the posts you like or that helped you!


Thanks!
You and everyone else in the community make it the awesome and welcoming place it is, keep your questions coming and make sure to 'like' anything that makes you 'Appy
Sancho Harker, MVP


Arto
Regular Visitor

Hi,

 

This Flow was created couple years ago, so I'm not 100% sure anymore, but I think it was created without template.

 

Below is the requested screenshot

Screenshot_576.png

iAm_ManCat
Most Valuable Professional
Most Valuable Professional

Recreate it.

Create a new flow from blank using that trigger, then recreate the flow - if you still see the same issue after a recreation then I would raise a support ticket with Microsoft via your admin portal.


@iAm_ManCat
My blog


Please 'Mark as Solution' if someone's post answered your question and always 'Thumbs Up' the posts you like or that helped you!


Thanks!
You and everyone else in the community make it the awesome and welcoming place it is, keep your questions coming and make sure to 'like' anything that makes you 'Appy
Sancho Harker, MVP


Hello,

I created the Flow from blank and the user is still experiencing the same issue with same error.

 

Will open a ticket with MS.

iAm_ManCat
Most Valuable Professional
Most Valuable Professional

Please let me know what their answer was if you can, interested to know what they say is the issue!


@iAm_ManCat
My blog


Please 'Mark as Solution' if someone's post answered your question and always 'Thumbs Up' the posts you like or that helped you!


Thanks!
You and everyone else in the community make it the awesome and welcoming place it is, keep your questions coming and make sure to 'like' anything that makes you 'Appy
Sancho Harker, MVP


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