Model Driven App Timeline control with custom entity (table) unable to show specific field

[Lexanar]

Hello all - 

I am working on a simple help desk app using OOB Dataverse. I have created a couple of tables and am trying to show updates to a particular ticket in a timeline control.

Table 1 - HD Ticket (basic info about ticket, this is tied to contacts and accounts)

Table 2 - Ticket Updates (lookup to a ticket (table 1) and a rich text field for freeform text entry)

The update table is configured as an activity table, and I have managed to map the ticket summary (primary field in table 1) to the subject field (in the associated ticket update activity table) and if I create new updates they show in the timeline, but I can never get the "body" field to show in the timeline. I thought the timeline control used the card form, and I added the "body" field to the card form, but no luck.

Am I missing how this works? Can anyone tell me how to control the info shown in the timeline entry?

Thank you in advance for any assistance!

-SCM

[narayan225]

@Lexanar 

It is configured via a card form.

Can you show us the settings that you have configured for the activity in the card form? Attaching a screenshot would help.

Cheers!

[Lexanar]

@narayan225 

Thanks for the response!

Absolutely I can. Here are some that might help explain things.

Timeline Control placement

Detail of settings

Here's the card form

I hope this gives you what you were looking for, if not please let me know and I can grab more info.

I found a possible solution using the deprecated read only grid with cards but I would rather NOT use a deprecated control, for obvious reasons 🙂

Thanks again very much!

-SCM

[narayan225]

@Lexanar 

In the modern editor of the card form, you should have the always show feature next to body. You can enable it to make sure that you can see the body in the timeline.

Hope this makes sense.

Cheers!

[Lexanar]

@narayan225 

Thanks again for helping! Your answer makes perfect sense, but I cannot figure out how to (and I have searched using Google and Bing and on Microsoft Learn) to edit the card form using the modern editor. (I realize how stupid I sound, but I'd rather ask the question).

Whenever I edit the card form, or create a new one, it defaults to the "classic" editor. Is there a setting under environments or somewhere else where I can choose the editor for the card forms? Most of the controls or forms or tables I work with are now completely in the modern editor, but a few things still require me to open the classic interface.

Sorry for moving in a different direction, but your answer makes it all clear, if only I could get there, lol.

-SCM

[narayan225 · Accepted solution]

@Lexanar 

When you click on any activity in the timeline control settings. It gives you the option to configure a form and when you do, the settings I showed should come up.

Hope this makes sense.

Cheers!

[Lexanar]

@narayan225 

Wow! You have shown me a whole new dimension of control, lol. I was thinking it was something in the form design itself, not in the timeline control.

Thanks for sticking with me and showing me the answer, this worked like a charm!!!

-Sam C Misemer