Office 365 endpoint management.. Why is it needed?

[Jimmywick]

Sorry for bothering... But actually, it is? Not getting into much technical .. I am expecting some simple answer for it.

[Meverick]

What Is Modern Endpoint Management?
Modern Office 365 endpoint management is an IT operating approach used to manage endpoints efficiently and effectively. Companies can standardize and automate to simplify and streamline workplace IT operations. This modern approach is about more than just endpoint security or monitoring devices employees use. Consider the entire ecosystem that supports your hybrid workplace and keeps your digital workforce productive. Think: devices, applications, data, cloud-based storage, the works.

So why does your IT team say this model is a must-have? It can reduce costs, improve security and offer a better end-user experience.

1. Reduce Excessive Support Tickets and Costs
Decrease the demand for IT support and ease the strain on your service desk team by reducing complexity within your technology environment. The more systems and applications you have, the more specialized skill sets and manpower your IT team needs to solve problems. With so many variables, it takes more effort for service desk teams to even start to identify an end user’s problem. Through standardization and automation, you can simplify your IT environment and support needs. When you cut down the variables, your team experiences fewer possible issues—meaning more manageable support costs.

What does this look like in practice? The modern workforce brings consumer expectations to workplace technology—including autonomy through self-service. Many would rather seek solutions to tech problems on their own or through a chatbot than call a support phone number. Modern endpoint management empowers employees with more autonomy. For example, your employees can reset passwords automatically or request software through an app store functionality. Simple support needs become quick fixes.

The impact:

• You’ve improved end-user satisfaction and have an empowered, productive workforce.
• Your support team now has time to focus on enhancements to improve UX.
• You’ve freed up budget for transformative, future-focused initiatives.

2. Improve Remote Systems Management
Since the COVID-19 pandemic prompted many workplaces to go fully remote in early 2020, companies have struggled to adjust. Employees’ digital mobility and flexibility graduated from a marginal need in some companies to a top priority everywhere. One key challenge has been managing devices, applications and data remotely at the same level as their on-premises management.

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