Power Apps form creates a SharePoint list item with Created By as the service account not me as the user.

[StanDiamond]

I have a Power Apps form which uses a Submit button to create a new item in a Sharepoint Online list. The SharePoint connection in the app is owned by the service account.  For users of the form the SharePoint item has the Created By column showing the user, which is what we want.  But for one user only, which is me, the Created By is shown as the service account.  This is even after I have made sure that I am not logged in to 365 as the service account but with my personal account.  I have cleared cookies from my browser but that did not change anything. I am the original owner of the form and have shared ownership with the service account. Does anyone know why this is happening?

[JatinSaini]

The behavior you're experiencing could be related to the permissions and settings within the Power Apps form and SharePoint Online. Here are a few things you can check to troubleshoot the issue:

1. User Permissions in SharePoint: Ensure that you have the appropriate permissions in the SharePoint list. You should have at least "Contribute" permissions to add items to the list.

2. Connection Settings in Power Apps: Double-check the connection settings for SharePoint Online in your Power Apps. Make sure that it is using your personal account rather than the service account. To do this:

   • Open your Power Apps in Edit mode.
   • Go to the "File" menu, then click on "Connection" in the left navigation pane.
   • Locate the SharePoint Online connection and ensure that it's using your personal account for authentication.

3. Owner and Sharing Settings: As you mentioned that you are the original owner of the form and have shared ownership with the service account, ensure that the sharing settings are correct. Sometimes, sharing settings might affect the way data is stored in SharePoint.

4. Data Source Configuration: Review the configuration of the SharePoint list as a data source in your Power Apps form. Ensure that the "Created By" field is being populated with the correct user's information. If there are any custom formulas or rules relating to this field, verify them to see if there are any specific conditions for your user account.

5. User Information List in SharePoint: SharePoint maintains a User Information List, which stores user information, including display names. If there is any inconsistency in this list, it might cause issues with the "Created By" field. You can try to run a SharePoint Online Management Shell script to refresh the User Information List.

6. Testing in Incognito/Private Mode: Try accessing the Power Apps form and SharePoint in an incognito/private browsing mode. This ensures that no cached data or cookies are influencing the behavior.

If you've checked all these points and the issue still persists, it might be worth contacting your organization's IT support or SharePoint administrator to investigate further. They may have additional insights or can verify the SharePoint and Power Apps configurations for you.

[StanDiamond]

Thank you for your suggestions and I have checked the ones that I have access to (I am not system admin) and the anomaly is still there. It's very odd but I am the only user affected, so I think that your suggestion #3, i.e. related to ownership, is the most likely source of the issue, but I've not yet been able to correct it.

[ylinfodom]

Hi,
Take a look at this solution : 
https://powerusers.microsoft.com/t5/Building-Power-Apps/How-can-end-users-switch-account-for-connect...